TalkDesk Reviews in January 2025: User Ratings, Pros & Cons

"Good Job TalkDesk"

What do you like best about Talkdesk? The nicest option of the app is that you can edit the dashboard and it gives you an overview of the activity related to the calls

"We are coming up to our two year anniversary using Talkdesk, we are very happy with the performance!"

What do you like best about Talkdesk? The new workspace platform is outstanding I think this is much easier for new agents to understand with minor training.

"it's a good app that i really recommend to everybody"

What do you like best about Talkdesk? i like that it needs minimum training to know how to use it, I like it is user-friendly also Like ringtones used What do you dislike about Talkdesk?

"good job talkdesk"

What do you like best about Talkdesk? training sessions are very useful, everybody can learn how to use this tool easily by watching video tutorials What do you dislike about Talkdesk?

"i reccomand it to every employer to addopt it"

What do you like best about Talkdesk? I like the simplicity of the app and the feature of having the desktop app is the best What do you dislike about Talkdesk?

"Talkdesk is fast,and easy to use."

What do you like best about Talkdesk? I like that I can change my number, helps that way customers don't think it's a scammer call. The trust of my customers, well with a different tool you cant change your number.

"Ease interface, straightforward"

What do you like best about Talkdesk? The interface is pretty simple no big science behind a phone call , once you get the basic, speed dialing is the ease thing to do from there , I like having the visual of whats happing in the call , time , rec , what default line , etc

"TD"

What do you like best about Talkdesk? It has been user friendly for the first time users. Give us flexibility to generate the reports as per our needs. What do you dislike about Talkdesk?

"User friendly and nice design and always improving"

What do you like best about Talkdesk? Organized and user-friendly. Easy access to recordings so when it is your turn to evaluate calls you will be able to find them with no problem. One thing I do like is the design, the colors and the organization. Whenever I started working with the platform and was receiving training about it, it was really easy for me to be able to understand exactly how to work it. I also like a lot the fact that it allows us as quality assurance to have easy access to ...

"very helpful easy to app updates constantly highly recomended"

What do you like best about Talkdesk? lets you clear tasks and even create tasks What do you dislike about Talkdesk?