SolarWinds Service Desk

Samanage is a great product and very easy to work with.

What do you like best? Samanage is a great product and very easy to work with. It has been added value to my organisation and structure the way how the incidents are logged What do you dislike? Maybe a more agile process adding new functionalities and informing the current users about what's new and how to use it. What problems are you solving with the product? What benefits have you realized? Help Desk Management is easier at the moment and as well, I'm now able to provide ...

Samanage - Changing the way we work in a positive direction

What do you like best? The instant communication with our field community has been a major step in the right direction for our organization. The ticketing system gives our user community much more control of their tickets. The reporting is awesome and well received by our leadership team. What do you dislike? There is not much to dislike about this system. Just a couple of minor issues such as the sorting not staying when you refresh, but other than that nothing I can openly ...

So much more than a Help Desk managment tool

What do you like best? I like the flexibility that Samanage offers us for customization. It does double duty at the help desk, and as an HR onboarding solution. What do you dislike? Not much to dislike about the product. It serves its purpose, and live help is always a click away. What problems are you solving with the product? What benefits have you realized? Samanage is mostly used as our help desk management solution. Tickets are started by email or web interface. The ...

Very user friendly

What do you like best? The variety of filters that can be created. What do you dislike? I'm really new to the product and still accessing it at this time What problems are you solving with the product? What benefits have you realized? Knowledge based articles and incidents.

Simplicity and modification options like you want it.

What do you like best? Samanage is a good semi flexible service desk and ticket tool that accommodate most of your needs and have a nice live support together with a nice community where you easily can suggest improvements. Good for mid-sized companies, where you want to be able to keep track on things and maybe create a service catalog for requests or include a knowledge base. What do you dislike? Self service requests is not as flexible as you could wish. You can only make ...

Solid Platform

What do you like best? Samanage has many levels of automation to be utilized. We like that the software has more then enough "room to grow". We're hoping to continue using more advanced features as Samanage matures in our company. What do you dislike? Don't have any dislikes so far - we are still green in our adoption period. Recommendations to others considering the product: I would recommend you dedicate the appropriate resource time from your staff to successfully deploy ...

SAmanage a Valuable tool for HelpDesk, Support Portal, and Inventory tracking.

What do you like best? I love the fact that your users each have their own account, and their assets can be assigned to them via the system. When doing helpdesk work, you have a full readout of what system they are using, what software, what version. It allows private notes between agents, so that your team members have a complete view of what is going on. What do you dislike? The mac client requires you to enter a terminal command to install, but this is more of an OS issue at ...

Easy to use Service Desk for IT Teams

What do you like best? Plenty of information available at my fingertips. What do you dislike? There can be inaccuracies due to the agent reporting old software What problems are you solving with the product? What benefits have you realized? Proper incident management. Benefits being better asset management.

SolarWinds Service Desk Initial Review

What do you like best? Easy to use interface. Quickly presents relevant information in a customizable fashion. What do you dislike? The menu system, going between the "setup" menu for global settings and other areas of the servicedesk are a bit confusing to me. What problems are you solving with the product? What benefits have you realized? A standardized change management system is something we never had in the company. We are communicating better and accomplishing more in ...

SolarWinds Service Desk unified and cloud based solution

What do you like best? How easy and manageable it is, and the integrity it allows with various applications for better automation What do you dislike? Certain failures with the updates, improve some things but damage others What problems are you solving with the product? What benefits have you realized? No problem, it has simplified the flow of requirements with the creation of tickets, in addition to being very friendly