SolarWinds Service Desk

Great Product for teams of all sizes

What do you like best? The product is intuitive, and very flexible. What do you dislike? I wish there was a project management platform integrated with the service desk. What problems are you solving with the product? What benefits have you realized? This Product has helped my IT team identify, track, and manage IT issues unlike any service desk product that I have used in the past. We have even started using it for our HR Requests.

The most complete support tool in the market, without a doubt

What do you like best? SolarWinds is really easy to implement and with a short learning curve. It has a very complete user interface with several useful navigation options that is also customizable. I like being able to track audit history. It has a good ticket management system based on your solution in the cloud. What do you dislike? SolarWinds has problems with the integration with Outlook, because when I try to connect the application it throws me an error of "failed, try ...

Easy to use, great service

What do you like best? Samanage has been great, implementation was very organized and our users love the platform's ease of use. The support team is fantastic and readily available whenever we have questions. What do you dislike? Please add a projects section! Our team would love to have all of their work in one place. Recommendations to others considering the product: Samanage has been great, implementation was very organized and our users love the platform's ease of use. ...

Incredibly easy to use and friendly UI.

What do you like best? I loved the deploying agent that allowed me to simultaneously scan all my assets in house. The UI is extremely clean as well. What do you dislike? Nothing so far. The product has been great. What problems are you solving with the product? What benefits have you realized? Asset inventory and update management.

Samanage has proven to be invaluable for us. Has provided exactly what we needed

What do you like best? I have found the Samange service / application to be very configurable for our needs. It was easy to configure to meet our needs, and access is available most anywhere. What do you dislike? I have not found many dislikes, Pricing could be better......but still very reasonable. Recommendations to others considering the product: I would recommend evaluating your needs and how Samanage will fit your needs. I researched many options and did not want an in ...

Overall Very Good, A Few Refinements Would Make It Excellent

What do you like best? Asset Management and Helpdesk--and the ability to relate the two. Also, the portal and service requests have been very handy. What do you dislike? Implementation of some features such as printer assets (automatically collected vs. editable, and the lack of ability to distinguish single printers installed in multiple locations vs multiple printers) and comment behavior for commenters that are service agents. Recommendations to others considering the product: ...

Quick Setup

What do you like best? I liked the online Videos that hand held you thru the installation and setup of the application. What do you dislike? The Reports need some work I dislike the bar graphs What problems are you solving with the product? What benefits have you realized? We are now able to track our work via tickets and auto assign tickets.

Extremely straight-forward ticketing system

What do you like best? The ability to customize Samanage to your usage is amazing. The ability to create custom states, custom email templates, and SLAs is extremely useful. The overall platform and UX is very easy to use for IT and end users. There is continual improvement and enhancements made to the platform on a monthly, yearly basis. What do you dislike? Sometimes it can be hard to pull up a past ticket, if you don't have certain information. Over the years, there has been ...

Great cloud Service Desk platform. Only minor Improvements needed.

What do you like best? I like how fast the web interface is. It integrates very well with Azure SSO. The Service Portal for none portal users to submit a request is a nice feature. I like how tickets get automatically created and workflows can be created based on the email distro that they were sent to. What do you dislike? I wish there was an easier way for a non portal user to submit a Change Request. I also wish there was a way to default the approvers for certain requests from ...

Great Help desk Tool

What do you like best? Easy to manage and view incidents, the self service portal is excellent for users to submit requests were additional information is required Scheduling of incidents is another great feature for recurring tasks What do you dislike? Inability to send comments to additional recipients as Cc or BCc What problems are you solving with the product? What benefits have you realized? Samanage provides our company with a cloud hosted ITSM tool to more ...