SolarWinds Service Desk

"Simple tool, focused on what's important and it does the job!"

What do you like best about SolarWinds Service Desk? It's a classic incident management tool, intuitive and easy to adopt both for the IT staff and end users. It does everything we need to do, and it doesn't have a million bells and whistles which distract us and we'll never use. What do you dislike about SolarWinds Service Desk? I wish there were more layouts to look at incidents or changes, e.g. tile format. Currently, only a list format is available. Also, I wish there were more widgets ...

"Concise and reliable"

What do you like best about SolarWinds Service Desk? Reliability. It is one of the most user-friendly software to start dabbling with if you're in the field of IT Service Desk. What do you dislike about SolarWinds Service Desk? There are more likes than dislikes in this software. What problems is SolarWinds Service Desk solving and how is that benefiting you? It enables support staff to better manage workflow.

"Solarwinds service desk review by Ahmad Edrees Mumand"

What do you like best about SolarWinds Service Desk? The best thing is issues are already categorised which help to look up for the issues and find solutions for it. What do you dislike about SolarWinds Service Desk? The DB is low in storage as it's used by default free DB. What problems is SolarWinds Service Desk solving and how is that benefiting you? Service desk points out the well known problems and provides solutions for it.

"SolarWinds is an amazing software"

What do you like best about SolarWinds Service Desk? a fantastic ticket reporting software as well as a great computer monitoring integration method. What do you dislike about SolarWinds Service Desk? The only downside that I have encountered is that I wish there was even more customization in the category and subcategory fields. What problems is SolarWinds Service Desk solving and how is that benefiting you? It helps our end users report problems to us so we can help them faster!

"Product is very user friendly and easy to navigate."

What do you like best about SolarWinds Service Desk? The ability to utilize the platform across multiple disciplines in our Organization. The Software has solved workflow issues in Accounting, Data Analytics, HR and IT. What do you dislike about SolarWinds Service Desk? The System doesn't have any monitoring tools and the built-in remote tools trial never worked and this function is still not available for us to use within the Software.. What problems is SolarWinds Service Desk solving and ...

"Solarwinds service desk - easy to use ITSM solution"

What do you like best about SolarWinds Service Desk? It has vast variety of features like tools for incidents for employee service portal and more. The interface is also very clean and easy. What do you dislike about SolarWinds Service Desk? Only the export option has limited data exporting, if it is changed this software will be the best in the industry. What problems is SolarWinds Service Desk solving and how is that benefiting you? We tried lots of softwares for service desk but the ...