SolarWinds Service Desk

Easy to navigate and learn

What do you like best? The tool is very easy to navigate and learn. What do you dislike? Recent changes to that are made without client notification have been very frustrating. We find changes when something that we use breaks such as our change approver set up. Recommendations to others considering the product: don't rush your implementation. Consider categories carefully What problems are you solving with the product? What benefits have you realized? capturing data ...

Very easy to use

What do you like best? It's really easy to get up and running and most features are clear. Excellent and fast support directly via chat. What do you dislike? Due to the easiness of the tool , there are limitations on what it can do. It can not do everything that we want since it's not endlessly customizeable f.e. What problems are you solving with the product? What benefits have you realized? We got away from a mail based service desk into something with structure.

samanage is easy to use

What do you like best? samanage is easy to use and easy for customer to use What do you dislike? customization of tool. would like to be able to do more with it What problems are you solving with the product? What benefits have you realized? inernal team. easy for customers to use

Works okay, but not great.

What do you like best? Platform is very fast and offers a lot of different modules, but unless they're set up right, you don't use them a lot. What do you dislike? You can request things, but they often say it is on their 'roadmap.' There is no way to uninstall the Samanage Agent remotely. Even if you delete them out of inventory, they can check themselves in, and you get charged per unit. What problems are you solving with the product? What benefits have you realized? We use ...

SolarWinds Service Desk - Just Okay

What do you like best? I like that SolarWinds Service Desk has the ability to host assets, tickets and create profiles for the service desk members, users and external clients. What do you dislike? Solar Winds Service Desk has many annoying things about it. First of all it is usually very slow to load regardless of the speed of your internet connection. Secondly, the search function is not very user-friendly and requires a lot of specialization to find the results you are actually ...

Decent out of box ticketing system. Terrible support.

What do you like best? Clean, modern UX with lots of handy features out of box. Easy set up and quick deployment! Great statuses, pretty user facing portal. Consolidated place for all my tickets. What do you dislike? Support is atrocious. Less than 60 days into my engagement with them, their mail server started bouncing my users email submitted tickets, and its taking them 2 weeks + to resolve. No SLA's or any shared information. Escalation path took a week to engage. Worst ...

"Great Tool to track tickets and inventory"

What do you like best about SolarWinds Service Desk? The small footprint and ability to track software installations and hardware asssets helps me to keep accurate and reliable inventory for easy access from anywhere with internet access. What do you dislike about SolarWinds Service Desk? Some searches for specific things is a little convoluted and sometimes can be hard to find what you want. It is not as intuitive as I would like but still a great tool. What problems is SolarWinds Service ...

"Reliable and user friendly interface experience"

What do you like best about SolarWinds Service Desk? How easy it is to use and the different features it offers What do you dislike about SolarWinds Service Desk? Not sure if it's for everyone but when copying and pasting multiple pictures it doesn't work on the comment section of a ticket. I have to copy one by one and becomes time consuming when creating solutions What problems is SolarWinds Service Desk solving and how is that benefiting you? The solutions tab for users to be able to ...

"Strategies for Achieving Exponential Growth in IT Business Solutions"

What do you like best about SolarWinds Service Desk? Quickly respone, best assurance quality and good health checks. What do you dislike about SolarWinds Service Desk? Every think is good, i think no downsides of related products. What problems is SolarWinds Service Desk solving and how is that benefiting you? SolarWinds is a comprehensive IT management and monitoring solution that helps businesses achieve the best performance, health, and security for their IT infrastructure. It offers ...

"I know what my team is doing now!"

What do you like best about SolarWinds Service Desk? These types of tools can be helpful in many ways, but off the shelf, SWSD manages to provide immediate feedback on how your staff is accomplishing their work. It provides insights into the workload and allows you to control the workload effectively. I can easily reassign requests, read what has transpired, and it's easily at your fingertips. I also do not have to maintain the backend systems any longer. We can focus on the work/customer ...