SolarWinds Service Desk

Great Tool and Service

What do you like best? The tool is very user friendly and I would recommend it as a solution for any business that is looking for a Service Desk solution. Support is very good and prompt also. What do you dislike? Setting up the process of the service catalog is a bit difficult to understand with the condition set being set up first and then the task. It would seem better if it was the other way around. What problems are you solving with the product? What benefits have you ...

Good Stuff for you!

What do you like best? There are many benefits to using this. We have finally setup the purchasing part of this and I am in love! The custom forms are very nice! What do you dislike? When going to some pages, it can load really slow. They have broken some custom fields with their updates. So we would have to go back and update our custom fields to get them to work properly again. Recommendations to others considering the product: When setting this product up to your liking, I ...

Great Support Tool

What do you like best? I like how user friendly Samanage is for me and my team, very easy for us to use as a Saas solution What do you dislike? Knowledge base criteria needs to be very specific for our end users to utilize it. What problems are you solving with the product? What benefits have you realized? Inventory control and ticketing system

Samanage has helped turn our inventory management into a breeze

What do you like best? Inventory management and REST API are my current favorite features. Being able to interface with Samanage using custom tools when needed is refreshing. The amount of data pulled in by the inventory management tools in Samanage is extremely helpful in day to day troubleshooting. What do you dislike? I would like to be see the API continue to improve. There are a few small things I would like to be able to see as features... For example it's possible to attach a ...

Modern, Practical, Suitable, Low TCO

What do you like best? We had to switch ITSM tools on very short notice. Thanks to a positive reference from a peer organization, we decided to evaluate Samanage before looking at anything else. Samanage was easy to evaluate and we were able to configure Incident Management plus migrate our Knowledge-base in just under a day with next to no assistance from the Samanage team. We are pleased that we can now utilize our implementation hours to learn the more advanced automation features of ...

Oscar Serrano Altamed review

What do you like best? I like the idea of suggestions and tags to certain articles or knowledge base. What do you dislike? Maybe an easier way to create new templates. Recommendations to others considering the product: Possibly integrate with sccm. What problems are you solving with the product? What benefits have you realized? We have not launched yet but we are in the process of designing our service desk.

Direct and essential Service Desk features with helpful setup process.

What do you like best? Easy to navigate; direct support chat online; simplified layout and customization. What do you dislike? Needs more adaptability on reporting; missing some key features available from other custom HelpDesk solutions; escalated bugs take a long time to receive updates from Eng. group. What problems are you solving with the product? What benefits have you realized? Simplified visualization for upper Mgt on reporting but also creates need for custom ...

Best balance of customization and off-the shelf workflows

What do you like best? Can get up and running in under a day, or customize it as much as you like. What do you dislike? Seems like there are a couple config hiccups, but we got through them What problems are you solving with the product? What benefits have you realized? Moving to true service desk platform (before we were using Jira Software)

Plenty of tools in the toolbox

What do you like best? The User Portal has helped tremendously to reduce our daily ticket volume. The Incident Tracking is intuitive and very easy to use. Using the Service catalog to automate end-user requests has been a game changer for departments with excess equipment. What do you dislike? Not enough workflow options in the Service Catalog. The change management is not as intuitive as some of the other features. Recommendations to others considering the product: Use all ...

Cloud based asset management solution

What do you like best? Samanage is highly reliable and secure. It has a self-service portal too. It provides risk detection and has a tailored dashboard too. What do you dislike? Samanage does not provide third party integrations. It also lacks collaborative tools and projections. It also does not provide multi0-channel management. What problems are you solving with the product? What benefits have you realized? Samanage has a built-in warranty sync. It also provides drag ...