SolarWinds Service Desk

Solar winds for monitoring

What do you like best? It's ability to integrate with ITSM tools for seamless ticketing What do you dislike? System generated tickets are not closed if got reassigned. What problems are you solving with the product? What benefits have you realized? Monitoring network

Ticket tool made for the IT Supporter

What do you like best? Samanage is an easy application to use and get started with. The learning curve is nothing crazy while there's a lot of features available. There's often improvements to the application due to a good community where people can share requests etc. There's good options for creating self service forms and more and you can tweak them to a certain extend. It's easy to create a filter for the tickets in your organization and it's in general very intuitive. What do you ...

Samanage in our IT department

What do you like best? We like the helpdesk and also like and use the inventory control. Samanage was easy to setup and use. It does use a third party to implement our active directory and that had a few issues that OneLogin fixed. I would rather deal with just Samanage. What do you dislike? We wish the user rating system was better. Currently it is only a thumbs up or thumbs down on the user satisfaction feedback. We would like a scale of say 1 to 5. Life happens and once in a ...

I like Samanage

What do you like best? The ticket measurements as well as the ticketing software itself. After defining Departments/ Categories, etc... it works great What do you dislike? I don't like discovery piece. its cumbersome and seems not to work very well. Also, I don't like that I have to use a 3rd party software to 'shadow' the computers. I also dont like the BOT. The response time is too long. What problems are you solving with the product? What benefits have you realized? ...

Great solution that is always adding on.

What do you like best? Great and simple solution that is always adding new features. What do you dislike? My biggest gripe is that the Incidents page does not auto refresh. I currently use a browser add-on to do this, but it would be nice to be able to set the page up to auto refresh or notify you of updates. And while its been about a year since I last last used the app, I didn't care for the Android app. Recommendations to others considering the product: I don't think ...

Good service desk system with Good support

What do you like best? Support has been REALLY great to work with. They are responsive and the chat system work well. What do you dislike? There are parts of the interface that require multiple steps to do something that should be really simple to do. Recommendations to others considering the product: The product has recently gone though a number of interface upgrades that are going in the right direction. Hopefully they will continue to increase their pace of implementing ...

User Friendly Inventory Management Platform

What do you like best? The platform is user friendly and allows managers to easily track and maintain inventory for IT. What do you dislike? Though it is intuitive there is no easy way to massively add multiple inventories.For example if you want to add 20 + of the same inventory it's difficult to add each one. There are workarounds but its not user-friendly. What problems are you solving with the product? What benefits have you realized? IT inventory system and management ...

Samanage made our lives easier!

What do you like best? Combining our Knowledge Base, Ticketing and Asset Management into one please literally saves us hours per week. On top of Samanage saving us a pile of time, their support team has been fantastic when helping us with any issues we have run into. Not only have we been able to discard 3+ other services and consolidate into Samanage but we have also discovered other uses for Samanage that we were not even aware of. What do you dislike? There is a bit of a learning ...

Great support of an intuitive application that so far, meets the needs of our business!

What do you like best? Vendor support has been excellent! Any questions that we may have, have been answered in a timely manner. They've gone above and beyond trying to assist us! The application is very user friendly and is very intuitive. It allows us to be able to customize our platform to our liking and gives us control of how we are going to operate the system. I'm very excited to have this software implemented and to work in it for our everyday needs! What do you ...

Great tool for any IT Team

What do you like best? Being able to integrate Samanage with the management services we use has been a great add on. The function to keep track of employees equipment and software, at the same time seeing employees tickets on the same platform has really impressed me. Having everything in one place has been probably the best thing about using Samanage. The ability to see which machines doesn't have what installed has been a big help, allowing our IT team to stay on track with updates. ...