SolarWinds Service Desk

SolarWinds Service Desk is the powerful IT management solution

What do you like best? This is the best tool I came so far, that has an ability to provide transparent help desk services to the customers that focus on the end user. I did not face any issue in its installation and their customers support is very cooperative too. It has empowered me to answer the individual questions and also I can better handle the tickets, which has organized the daily queries for me. It is really working well for the alignment of my business process through its ...

Advanced IT asset Management tool

What do you like best? This tool has helped me a lot in managing the technical issues that were related to my IT system in the organization. Through this software it is very easy for me to tackle and manage the unwanted incidents that could be a hurdle in the supply of continuous services to my customers. Through one channel now I can handle the working of the numerous desktops and through its features of employee service management, it has opened new ways for me to handle employs ...

Final Decision Maker

What do you like best? Ease of use. I am not going to fill this box with likes. What do you dislike? No dislikes. Since I do not have any dislikes. Recommendations to others considering the product: just move forward. What problems are you solving with the product? What benefits have you realized? Help Desk Calls for service or incidents.

IT Manager

What do you like best? Ease of deployment and use to our end users. Ease of use for agent/s. On-boarding was through and complete. Users like the styling and availability of the new Service Desk. What do you dislike? Doesn't show when another technician/service desk agent is viewing the same ticket. Deployment of the Solarwinds Discovery Agent does not have a .msi file making it difficult to roll out across a internal network. Recommendations to others considering ...

Great design and functionality in real time.

What do you like best? Most Helpful: Saas, cloud hosted design, API and asset discovery. What do you dislike? That the approval process for change management is not included automatically in the change a management template. For instance, for each change request I have to create a process. I know there is a change catalog but that seems very convoluted for a simple addition. Recommendations to others considering the product: Great interface. What problems are you ...

SolarWinds Service Desk

What do you like best? Ease of use and easy to onboard the team What do you dislike? Limited ability to add new custom fields What problems are you solving with the product? What benefits have you realized? easier management of assets. Far less new equipment being ordered and money savings

SolarWinds is the Service Desk of the future

What do you like best? Simple setup and high degree of customization What do you dislike? More robust capabilities on the reporting side Recommendations to others considering the product: Excellent Product that can be easily scaled to your specific needs. What problems are you solving with the product? What benefits have you realized? Work flow, Task Assignment but most importantly building a knowledge base for users to access on their own.

A solid ITSM solution that is continually improving

What do you like best? SolarWinds is very responsive to users, particularly through their Customer Advisory Board What do you dislike? The non-Incident modules (Changes, CMDB, Releases, Problems) need improvement What problems are you solving with the product? What benefits have you realized? Strong reporting options, useful dashboards, and custom incident views are helping our IT team stay on top of our SLAs

A Service Desk to be proud of

What do you like best? Solarwinds Service Desk is a very powerful and customizable product. It has everything you need to manage your users issues and requests. It can also help manage all of your hardware and software assets. What do you dislike? Implementation can be a little overwhelming. You need to make sure you have a good team to do the implementation and drive the roll-out forward. What problems are you solving with the product? What benefits have you realized? ...

Comprehensive and elegant software platform.

What do you like best? Most features are relevant for our daily usage. What do you dislike? Sensible feature requests often being placed in the queue of low priority. Also, lacked customization flexibility for the non-core features. What problems are you solving with the product? What benefits have you realized? Almost all the features are useful.