SnapEngage Reviews in January 2025: User Ratings, Pros & Cons

"Wish I would have done this sooner"

What do you like best? It's easy to setup on your website and get started. Lots of options to make an immediate splash What do you dislike? Better clarification on the features on some of the pricing tiers would have been nice Recommendations to others considering the product: It's easy to setup and they can help get your live chat agents up and running with the tool too What problems are you solving with the product? What benefits have you realized? It's about meeting potential customers ...

"Simple, powerful chat"

What do you like best? I've implemented SnapEngage at a couple of businesses and it's just deadpan simple. Its integration with CRM and marketing automation helps unite the customer experience and overall, it's a big win for customers who just want an easy way to get answers fast. What do you dislike? Wish they'd provide free onboarding for teams so we could have rolled this out a lot faster than we did. What problems are you solving with the product? What benefits have you ...

"Exactly what we need"

What do you like best? Thr agent window is really nice and it's easy to install on any site What do you dislike? Customization is a little tough and wish it was a little slicker looking like drift What problems are you solving with the product? What benefits have you realized? Customer service and support as well as online sales

"SnapEngage Todo!"

What do you like best? I like how you’re able to customize the customer support experience when using the chat feature when interacting with customers. What do you dislike? I don’t have any dislikes at the moment. What problems are you solving with the product? What benefits have you realized? I use this feature along with Zendesk. I like how we can make it our own by matching it to our brand.

"Great Sales Chat - Excellent Support, Integrations, and Acquisition Tracking"

What do you like best? The Salesforce.com integration has been a game-changer for our organization. Being able to count on the chat leads automatically being entered into our CRM and all of the pertinent info about the lead mapping over correctly is a huge convenience. What do you dislike? I do wish the chat notifications were more disruptive and lasted longer. Sometimes, if my agents aren't staring at their screen all of the time, it can be easy to miss a chat. Recommendations to others ...

"Excellent Tool"

What do you like best? This software is very user friendly which makes us more available to customers What do you dislike? My dislikes are more with company requirement than the software itself. What problems are you solving with the product? What benefits have you realized? This allows the customer immediate access to a sales rep to get problems solved.

"Live chat with features you didn't know you wanted"

What do you like best? I like the integrations with sales force that are easy to set up. Snap engage has pretty good developer documentation that allow for Google analytics integration and all sorts of custom features. What do you dislike? I think the web UI could be a little more up to date. For something that chat agents spend so much time looking at, it could be nice and easier to use. Recommendations to others considering the product: Look at the integrations offered and make sure they ...

"Easy to use and complete insights into the customers I am talking to."

What do you like best? I love the location and social information. Helps me to feel like I am chatting with a person, not just an email address. What do you dislike? I would like a native app from my iphone or computer. Recommendations to others considering the product: I would recommend setting it up on pages you want to proactively chat with. What problems are you solving with the product? What benefits have you realized? We are using it for a quick customer support option and it is awesome.

"Best Live Chat Software I've Used"

What do you like best? My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers which had less effective proactive chat features. We went from an average of 4 chats per day to 45 chats per day. As you can imagine the end result of this increase we significantly more revenue. Today Snapengage is the ...

"Effective Chatting and solutions."

What do you like best? I enjoy the predictive typing function so I may prepare my answer before the client sends in the question. What do you dislike? Honestly there really is not anything to dislike about snap engage. Recommendations to others considering the product: You should use this software if you have salesforce it works great with it. What problems are you solving with the product? What benefits have you realized? I am solving problems every day. I able to grab training materials ...