SnapEngage Reviews in January 2025: User Ratings, Pros & Cons

"Good with room for improvement"

What do you like best? Easy to understand and to navigate using the platform What do you dislike? some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM. automated messages for predefined questions. Recommendations to others considering the product: crm integration and auto responders What problems ...

"Pretty simple and straightforward software."

What do you like best? Easy to connect to salesforce, customize the mapping, set up more robust tracking, etc. What do you dislike? Visually it's not the cleanest interface. Setting up the creative is more difficult. What problems are you solving with the product? What benefits have you realized? Helpful to set up a simple chat.

An easy to use tool for live chat that provides all functionalities

PROS: SnapEngage offers great ease of use for us and it is a very efficient web client that gives easy access to all the important functionalities. CONS: Intro texts can't be customized; there should be more options for such. Allso, it cannot be started manually, which is a drawback.

"Works well"

What do you like best? Snapengage is an effective way to live chat What do you dislike? Keyboard shortcuts can be quite confusing What problems are you solving with the product? What benefits have you realized? We use SnaEngage to live chat with clients from our website. We help people connect directly with someone when they have questions.

"Uncluttered and easy to use"

What do you like best? SnapEngage is definitely an interesting option. Compared to tools like Zopim and Olark, they are missing an analytics function combined with a possibility to manually start a chat. Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities. What do you dislike? Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback Recommendations to ...

"Happy with SnapEngage"

What do you like best? That you can see who is chatting with users What do you dislike? the layout isn't always aesthetically pleasing What problems are you solving with the product? What benefits have you realized? Helping clients with questions

"Not Perfect, But Nothing Is. "

What do you like best? Easy to record sessions and send these to clients in recap emails. What do you dislike? Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see). What problems are you solving with the product? What benefits have you realized? Hosting webinars to train our clients on using our software.

Painful customer service

Took weeks to get a clear answer to a simple question. At one point three people from Snap Engage couldn't tell me how much their service costs! I would move away from them if we weren't used to the system. System is ok, but nothing special. Overall, I wouldn't recommend them. Loads of options in this market and you can find better options in terms of the product and definitely the customer service. I dread to think if I had a payment issue and I don't trust them to get things right and ...