SnapEngage Reviews in January 2025: User Ratings, Pros & Cons

"SnapEngage is Great!"

What do you like best? Snap engage makes it easier for us to have one on one conversations with our clients. With the Salesforce integration, we can properly track and manage our customer points of contact. What do you dislike? The reporting does leave a lot to be desired. I would like to see agent's availability over a certain period of time as well as prioritized chat assignment. I also wish we had a better way to look at chat history within Salesforce. What problems are you solving with ...

"SnapEngage Review"

What do you like best? -Very easy to use -Works well -Helps fulfill what we need to do which is chat with potential clients What do you dislike? -Sometimes I don't get the notifications from clients who are on the chat What problems are you solving with the product? What benefits have you realized? -Working with sales and answering questions -Helps with answering quick questions prospects have

"Great service"

What do you like best? The rapid support the customization options the ability to have the widget on multiple sites What do you dislike? Kind of expensive for HIPAA compliant chat the analytics aren't great there is no option for users to select their preferred language the customization fields are a little clunky in terms of formatting What problems are you solving with the product? What benefits have you realized? online help desk for HIV prevention. anonymity for our users as well as ...

"Very good, eays to use, could do with some minor improvements"

What do you like best? Ease of use for administrator, mobile friendly and looks professional What do you dislike? Needs a submit message button in the chat What problems are you solving with the product? What benefits have you realized? Improved monitoring of site and conversion.

"Good, could be better"

What do you like best? I like the ability to transfer chats and close them out What do you dislike? I don't like that there are no automated responses What problems are you solving with the product? What benefits have you realized? Website help! Big benefits to new customers becoming accustom to the website's tools.

"A great way to connect with users and provide support"

What do you like best? Integrates with helpdesk software to create tickets from incoming contacts. What do you dislike? Occasional connection issues, missed chats, or connectivity problems What problems are you solving with the product? What benefits have you realized? Providing live chat allows us to cut out the cost of having a call center and have a paper trial of conversations with users that both parties can refer back to.

"Versatile and solid but feels old"

What do you like best? Proactive chat is very nice. The ability to trigger it on different places and in different configuration is nice. Different triggers and different messages is useful. The integration to Facebook messenger is also nice. What do you dislike? The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated. What problems are you solving with the product? What benefits have you ...

"SnapEngage"

What do you like best? Mostly helpful customer support staff. Fairly decent product. Very affordable as well. What do you dislike? SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages. What problems are you solving with the product? What benefits have you realized? We're able to communicate with customers in whichever medium they prefer with SnapEngage (namely, ...

"Quick resolution to a big problem"

What do you like best? The ability to exchange documents, and process payments. The plat form is easy to view and laid out well. What do you dislike? That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a chat to be assigned based on location or territory. Recommendations to others considering the ...

"I don't dislike it, it could be better"

What do you like best? I like that you can easily add automated responses, see chat history, pass chats to colleagues, and see your stats What do you dislike? The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job Recommendations to others considering the product: If you're using the chat to generate sales there are other platforms out there that are better, this is fine for support though What ...