SnapEngage Reviews in January 2025: User Ratings, Pros & Cons

"SnapEngage -- Great Inexpensive, customizable live chat"

What do you like best? I like how the team at SnapEngage is very friendly, and I also enjoy how easy the product can be rolled out and customized. We use the tool for a variety of teams on different subdomains, and it's very easy to set up and track metrics. What do you dislike? We use the API for reporting, and I get server errors regularly. I've also had issues where their customer support isn't always very on point with my needs. I also have found that the reports may not be completely ...

"Easy to implement and use"

What do you like best? It was super easy to implement and use. The big plus for us was the Salesforce integration. We didn't have to purchase the costly Salesforce API in order to get our live chats to synchronise with Salesforce as Leads. What do you dislike? The agent reassignment seems a bit flakey sometimes. The agent dashboard area seems a bit dated compared to the admin control panel! Recommendations to others considering the product: Take your time doing the implementation. It can be ...

"A wonderful product"

What do you like best? I like that the system is an easy to use interface to chat with our current clients. What do you dislike? I wish that some of the questions asked before chat began were required. What problems are you solving with the product? What benefits have you realized? Customer Relationship management in a timely fashion.

"good product, almost never fails, looks dated."

What do you like best? ability ti answer facebook inbox with multiple agents. What do you dislike? backend looks ugly, and dated, i would like for a returning customer to arrive to the same agent as last time. Recommendations to others considering the product: not the best solutions but is cheap compared to others. What problems are you solving with the product? What benefits have you realized? better customer service, better sales process.

"Good Technology, Better Customer Service!"

What do you like best? Easy Implementation, very good customer service. I can always get a fast answer to my questions through the chat platform. What do you dislike? Limitations of the overall chat platform. I have considered exploring other platforms because of some of the limitations / features not available with snapengage. What problems are you solving with the product? What benefits have you realized? OPEX of support and repair services. We have been able to see a cost reduction by ...

"Easy to set up and easy to use for website chat"

What do you like best? The platform is really intuitive and easy to set up and use. What do you dislike? The analytics could be a bit stronger, but in general the platform does what we are looking for What problems are you solving with the product? What benefits have you realized? Website chat is another good way for us to interact with customers and prospective customers to quickly answer any questions.

"Affordable High Tech Solution"

What do you like best? My favorite things about SnapEngage, in no particular order are: Great staff that are a joy to work with, highly customizable appearance, encrypted and secure information transfer, highly customizable proactive chat, great value and competitive pricing, nothing to download or install! What do you dislike? I wish it was easier to see other employees online, transferring chats can sometimes take more than one try. Recommendations to others considering the product: I ...

"Solid Tool"

What do you like best? It's an easy tool that integrates into salesforce and our software What do you dislike? I wish Chats could go into sales force as activites What problems are you solving with the product? What benefits have you realized? No real problems, it has benefited us as a easy tool for our clients to communicate with us

"Nice experience, user friendly, easy to use"

What do you like best? Easy to deploy and engage with visitors to your website and help them find what they are looking for. What do you dislike? there isn't really anything I dislike. It does everything that we need What problems are you solving with the product? What benefits have you realized? Helping and directing visitors to the site find the information they are looking for. Increased sales cycle from inquiry to demo

"Good plaftorm"

What do you like best? Customer service is very good and helpful. What do you dislike? I'd like to see the pricing come down a bit for additional users. What problems are you solving with the product? What benefits have you realized? You need chat on your site these days and they integrate with Big Commerce well.