Smartling

"I think the product and service is Great."

What do you like best about Smartling? Its a very flexible and easy to use tool, that makes our work a lot faster with better quality. What do you dislike about Smartling? Sometimes the incontext view doesn't work What problems is Smartling solving and how is that benefiting you? We can track the progress of the translations, as well as assign flexibly to reviewers per segment if necessary.

"Complete and organized"

What do you like best about Smartling? The multi-options the tool provides and the way to organize projects What do you dislike about Smartling? Not super intuitive when you start using it. Training is always needed What problems is Smartling solving and how is that benefiting you? SKU translations and errors during the translation process that are fixed by freelancers/IH Quick solution to translation issues

"Smartling allows us to localize at the scale we need."

What do you like best about Smartling? I love how all the strings are loaded into the interface and then I can work with them however I want through various batching and automation capabilities. The visibility into the workflows is fantastic, and the UI update from a year or so ago made everything very easy to find and use. What really sets Smartling apart for me is the support. The customer service is so excellent that I thought for a while that we were their biggest and most important ...

"Good product easy to use!"

What do you like best about Smartling? I like that the help center provides detailed instructions on how to use the platform. Also its leading technology and features in the industry are also a huge plus. The SA and CSM teams are also very helpful and eager to help whenever there's a need. I also like that the team continually pushes out new features to make sure their platform and technology meet customers' needs. What do you dislike about Smartling? Would be great to have a more ...

"By far the most advanced and easy-to-use TMS I've worked with."

What do you like best about Smartling? Friendly and fun people. Good and fast Support. What do you dislike about Smartling? Feature improvement requests are sometimes super fast, sometimes it can take a while, but they're always actioned. What problems is Smartling solving and how is that benefiting you? MT implementation, improve translation TAT, dynamic workflows, in-context visuals, APIs with dev teams.

"Marie Rocks"

What do you like best about Smartling? Marie's customer service is 100%. She goes above & beyond. What do you dislike about Smartling? There have been some technical challenges but Maries has stepped up to help at all hours of the day. What problems is Smartling solving and how is that benefiting you? Translation of entire new website

"Smartling has helped so much in centralizing and streamlining our localization process"

What do you like best about Smartling? Smartling is easy to use and we have a lot of stakeholders and workflows so simplicity is a must. The ease of use is not to say that Smartling isn't detailed and customizable. We have lots of complex needs and for the most part we are able to customize our use of the system to our specific needs. What do you dislike about Smartling? Smartling doesn't currently integrate with all of the internal systems we use so some processes are more manual than they ...

"Feature rich platform and excellent customer service"

What do you like best about Smartling? They offer a strong and competitive offering of services and plans accompanied by excellent customer service. Their account management team and customer success managers are top notch. Always willing to jump on a call and troubleshoot an issue or answer any question you may have. Their service is quick, high quality, and also offers nice integrations with other services like Slack. What do you dislike about Smartling? While there have been some ...

"Very Handy Tool"

What do you like best about Smartling? The easy of use and the automatic translation feature. Support is always there to help and make quick time of getting back on any issues. It is really useful to have the file upload job type - this allows us to upload files of copy to get translated. What do you dislike about Smartling? Sometimes we have strings ingested that do not need to be and I have to manually exclude from being translated. Recommendations to others considering Smartling: If you ...

"Super useful tool with great support"

What do you like best about Smartling? It is easy to use and fast. The best thing though is that it connects with multiple tools and is able to provide live context to the translators so the quality of the outcome is better. We can translate different websites, using different technologies and make them share translation memory and glossaries and use different CMSes and PIMs at the same time. It's extremely useful for leveraging merges and acquisitions when new brands come on board but they ...