Smartling Reviews in January 2025: User Ratings, Pros & Cons

"Best partner in Localization"

What do you like best? Smartling has been a good partner in the area for which I am responsible - Localisation. Since the beginning, the entire Smartling team has been involved in optimising the company's needs, always trying to develop it in the time requested or explaining the reasons for the change in the deadline. The customer support is efficient and readily available, for all kind of questions. All clients have a Customer Success Manager, who practically forms part of my daily work, ...

"Best partner in Localization"

What do you like best about Smartling? Smartling has been a good partner in the area for which I am responsible - Localisation. Since the beginning, the entire Smartling team has been involved in optimising the company's needs, always trying to develop it in the time requested or explaining the reasons for the change in the deadline. The customer support is efficient and readily available, for all kind of questions. All clients have a Customer Success Manager, who practically forms part of ...

"Viable solution"

What do you like best about Smartling? Compelling range of features to support business needs Clean, task-oriented user interfaces What do you dislike about Smartling? Not enough Customizability UI can be improved for ease of use Pricing What problems is Smartling solving and how is that benefiting you? Translation memory management with multiple vendors

"Viable solution"

What do you like best? Compelling range of features to support business needs Clean, task-oriented user interfaces What do you dislike? Not enough Customizability UI can be improved for ease of use Pricing What problems are you solving with the product? What benefits have you realized? Translation memory management with multiple vendors

"Good but expensive tool with room for improvements"

What do you like best about Smartling? Efficient tool to manage large volumes of words in different languages and projects. Easy to set up users and workflows. Some great features - but sometimes hard to know about them. What do you dislike about Smartling? Very expensive. Not very user-friendly. You need others tools to manage projects with external people. Not good for transcreation. What problems is Smartling solving and how is that benefiting you? We use Smartling daily for almost all ...

"Good but expensive tool with room for improvements"

What do you like best? Efficient tool to manage large volumes of words in different languages and projects. Easy to set up users and workflows. Some great features - but sometimes hard to know about them. What do you dislike? Very expensive. Not very user-friendly. You need others tools to manage projects with external people. Not good for transcreation. What problems are you solving with the product? What benefits have you realized? We use Smartling daily for almost all of our ...

"The next generation of large-scale localisation"

What do you like best? The most helpful aspect of Smartling is simply the ease with which one can chat to helpful people who can offer simple, straightforward solutions to requirements and issues. The Smartling platform is also very sophisticated, and constantly in development, and the translators seem to be well-chosen and keen to learn and offer the best possible translation. What do you dislike? The platform is occasionally not entirely transparent - great features are not always ...

"Samrtling: World Class Translation Service."

What do you like best about Smartling? Smartling provides a best in class translation service that operates amazingly at the proxy level for our company. Couple this with the excellent account managers and technical resources that work for the company. What do you dislike about Smartling? Nothing at all. Smartling is, by far, our most consistent technology partner. Recommendations to others considering Smartling: Don't think. Just partner up and sleep well at night knowing you'll have a ...

"Effective tool and great customer service"

What do you like best about Smartling? Smartling is an effective tool that has helped our organisation consolidate translations in one platform, improving our turnaround time and supporting internal and external resources. Platinum support is extremely helpful. What do you dislike about Smartling? It can be difficult to get feedback across to linguists when using a third party LSP Recommendations to others considering Smartling: Spend some time understanding the tool and you'll unlock all ...

"The next generation of large-scale localisation"

What do you like best about Smartling? The most helpful aspect of Smartling is simply the ease with which one can chat to helpful people who can offer simple, straightforward solutions to requirements and issues. The Smartling platform is also very sophisticated, and constantly in development, and the translators seem to be well-chosen and keen to learn and offer the best possible translation. What do you dislike about Smartling? The platform is occasionally not entirely transparent - great ...