Smartling Reviews in January 2025: User Ratings, Pros & Cons

"Dedicated team and partner for localization"

What do you like best about Smartling? The Smartling team is incredibly responsive and helpful. We partnered with Smartling as our localization platform for go-to-market in 8 European languages and have since enlisted their Language Services add-on to help meet SLAs of our CI/CD processes. The linguists that we've worked with are passionate and resourceful professionals who understand and put a lot of thought into product localization. The continuous feedback loop is extremely helpful and ...

"This has truly increased our business to international guest!"

What do you like best about Smartling? I love how attentive the team is! Whenever I reach out to the team with a question or a challenging task, they are there ready with some answers. We've had various issues that have popped up with the backend of our website and the proxy sites. The team had no hesitation in hopping on calls with our website vendor in order to resolve the issues. They also provided recaps to me and the team about how this issue was resoled. What do you dislike about ...

"Agile localisation solution which helps centralisation of localisation operations"

What do you like best about Smartling? Smartling has definitely the benefits of being a very agile tool which develops at a quick pace. The connectivity and a range of APIs help the automation of localisation workflow. I also like the export functions which are very straightforward for the users. The Smartling account management team does a great job too. What do you dislike about Smartling? Translation memory maintenance is still a challenge for linguists and agency project managers. Also, ...

"Responsive, Reliable, and Respected"

What do you like best about Smartling? Smartling's team and their proactiveness in making sure their customers are happy. Continuous improvements to the service based on customer feedback. What do you dislike about Smartling? Sometimes the tool itself can feel a bit unaesthetiically pleasing and there are too many different ways to address one need. Wishing there was a way to add images to Issues and access issues' source diirectly from the Issues' dashboard. Some advancements of this ...

"Responsive, Reliable, and Respected"

What do you like best? Smartling's team and their proactiveness in making sure their customers are happy. Continuous improvements to the service based on customer feedback. What do you dislike? Sometimes the tool itself can feel a bit unaesthetiically pleasing and there are too many different ways to address one need. Wishing there was a way to add images to Issues and access issues' source diirectly from the Issues' dashboard. Some advancements of this feature is needed. What problems are ...

"After many years working with the product, seems to be making some more marked strides"

What do you like best about Smartling? It connects with a lot of CMSs and has more advanced ways of capturing visual context than many other CAT tools on the market. What do you dislike about Smartling? - very sales-y vibe and not able to account for product shortcomings - FAQ/documentation not robust or up-to-date - don't collaborate with LSPs as much as needed - lacking features that are considered industry standard for all other CAT tools (this seems to be slowly ...

"After many years working with the product, seems to be making some more marked strides"

What do you like best? It connects with a lot of CMSs and has more advanced ways of capturing visual context than many other CAT tools on the market. What do you dislike? - very sales-y vibe and not able to account for product shortcomings - FAQ/documentation not robust or up-to-date - don't collaborate with LSPs as much as needed - lacking features that are considered industry standard for all other CAT tools (this seems to be slowly changing) Recommendations to others considering the ...

"Best and Worst of Smartling"

Describe the project or task Smartling helped with: Well the software for which we are working it has global level usability and as it is GUI interface based, so for different geographical locations where we do have non-English speakers/readers, so it should be as informative as it is for English speakers/readers. So, Smartling helped to translate the English text to multiple languages (around 27 languages) in an very effective way. What do you like best about Smartling? Smartling is web ...

Great translation tool

PROS: I think the best thing about this solution is the preview mode. I’m able to see how the content will appear when published and gives me an opportunity to check for errors. CONS: I find the email notifications quite useless. They don’t give helpful information. It would help if they include more details on it.

"Great tool"

What do you like best about Smartling? I like Smartling almost for eveyrhing. Even when I opened it first time, I could understend how it works easily. I cen say this is definetely my favorite translation work platform! What do you dislike about Smartling? Nothing, its ideal. Everyone should try! ) Recommendations to others considering Smartling: You should definetely try Smartling! What problems is Smartling solving and how is that benefiting you? Everything is quick and easy. I do not ...