Smartling Reviews in January 2025: User Ratings, Pros & Cons

"Great tool for international marketers to localize website and content"

What do you like best about Smartling? Real time machine translation with human review available in a work flow manner, translation memory is also available so that we don't have to repeatedly translate the same word for consistency What do you dislike about Smartling? The UI can be better and more user-friendly. the workflow setup can be easier. What problems is Smartling solving and how is that benefiting you? Tedious and long turnaround time translation process, being not understand the ...

"Feature Rich, but UX is still confusing"

What do you like best about Smartling? Even complex situations can be handled by Smartling. What do you dislike about Smartling? Our company has had to write some custom tooling and libraries to fill some of the gaps in the Smartling developer experience. Additionally, every new employee (PM, designer, developer) requires a learning curve to understand all of the processes around using Smartling. It does not seem to be super intuitive. What problems is Smartling solving and how is that ...

"Great communication but Smart Match can be sensitive"

What do you like best about Smartling? I like the communication with the translators. It's easy to raise issues and discuss problems, with the ability to upload screenshots where needed. What do you dislike about Smartling? Smart Match can be a bit hit and miss. I understand you can tweak the settings to open the taps a bit more, but it feels like we're not seeing too much of a saving given the limited number of matches we're getting. Lack of integration with Iterable is a pain point for us ...

"Many perks for translators, but challenging asset management."

What do you like best about Smartling? Translators get handy tips in the CAT tool: easy glossary suggestions, search in the TM and glossary. What do you dislike about Smartling? Search in the TM Management window and content search are extremely basic and do not allow something beyond "Match Case" (e.g., 'but not this'). The exact match can be so slow that you get an error message. TM Manager (TMM) tool can be prohibitively slow that prevents from doing TM management tasks. TM management ...

"Excellent on-boarding and on-going customer care"

What do you like best about Smartling? Once you get it set up correctly, it requires almost no maintenance. Everything works seamlessly, and the system is designed to handle anything you throw at it. What do you dislike about Smartling? Our use case for the GDN was relatively... complicated, so getting it up and running was a bit challenging, but Smartling was very supportive in getting us a resolution. What problems is Smartling solving and how is that benefiting you? Our entire ...

"Made a super scary project easy, like a breeze"

What do you like best about Smartling? Smartling has an incredible depth of available solutions for UI translation. We had all sorts of weird constraints and had written off any out-of-the-box solution, before we spoke with the Smartling team. There isn't a software surface that they can't translate haha! Additionally, I loved the whole process, from sales to onboarding and getting us up and running. The CS team is at the top of its game and helped us move along super fast What do you ...

Smartling is an awesome partner for localization

PROS: The tool is indeed amazing for locizing websites but what made us stick on this solution is their incredible team. Right from the beginning, they have given us undivided attention and ensured that our needs are met. The team is always able to answer our questions immediately and effectively and helps us fix concerns as soon as we raise it to them. It is also great that each client has his or her own customer success manager. Overall, I can say that this tool is a great partner in ...

"Generally great, some hiccups"

What do you like best about Smartling? How easy it is to search and find strings. All the information provided on the UI. Smartling 2.0 has definite improvements in their search options over 1.0 What do you dislike about Smartling? The black toast that you have to click to confirm authorization. It's so small and disappears after a few seconds. If you don't click it, you have to do the whole process of authorization again. Recommendations to others considering Smartling: Take a tutorial ...

"Industry standard translation platform"

What do you like best about Smartling? Smartling is focused on building end-to-end technology solutions for localization, rather than the more old-fashioned TMS software built by competitors. What do you dislike about Smartling? Smartling isn't very intuitive or delightful to use. There are a lot of idiosyncrasies, and it's intimidating to new users. What problems is Smartling solving and how is that benefiting you? Thanks to Smartling's multitude of connectors, we're able to translate our ...

"Amazing Translation software that Connects seamlessly with our system"

What do you like best about Smartling? It is so simple and easy to use. It has increased the efficiency of internal translations. What do you dislike about Smartling? Sometimes giving context to the translators is a little complicated. What problems is Smartling solving and how is that benefiting you? We are seamlessly integrating translation requests into our software.