Smartling Reviews in January 2025: User Ratings, Pros & Cons

"Working with Smartling makes localization easier"

What do you like best about Smartling? It's easy to use, intuitive and the support is very responsive. What do you dislike about Smartling? I can't use it on smaller devices. And sometimes the content display is not so good. What problems is Smartling solving and how is that benefiting you? I can help my client organize their localization projects.

"The Most Disappointing SaaS Experience"

What do you like best about Smartling? We used the GDN and their version of the WordPress WPML engine. The GDN served the pages in real time to our customers. The WordPress PlugIn gives you more control to let you decide what content you want localized or not. What do you dislike about Smartling? The company really doesn't know the meaning of customer success. We had to chase our CSM every time there was an issue. There was almost no support. It felt like we were in a bad marriage. We tried ...

"Potential to disruptive technology product"

What do you like best about Smartling? The ease of upload is awe-inspiring. Also the downloading all content in one go is a unique feature. What do you dislike about Smartling? Pricing could have been fairer spaced. The pricing is entirely on the higher end for someone who is just starting in business. What problems is Smartling solving and how is that benefiting you? Reduce the manual translation and development work. Instead, I used saved time developing some unique and advanced features ...

"Its ok. During the sales pitch Smartling didn't fully understand our business or needs."

What do you like best about Smartling? It seems like a great product, just need to ensure you select a solution that fits your needs best. What do you dislike about Smartling? Not getting enough technical resources to support the implementation. Relied on a single developer. What problems is Smartling solving and how is that benefiting you? Trying to make our site French compatible and expand our space in Quebec, Canada

Amazing solution with amazing support

PROS: The standout feature for us is the product's automation capability because our translation workflow has been significantly streamlined thanks to that. CONS: Smartling does not support React Native yet which is very unfortunate for us because it means that we can't utilize some of its advanced features like dynamic amends and visual context. The good news, however, is that their team have told us that they're working on providing that support. They're working with us also for that project.

"I like Smartling over all"

What do you like best about Smartling? I like the TM, and the search tool. I think they are very useful. What do you dislike about Smartling? At first SL was not intuitive, but there have been some updates. I still think it's not the most intuitive tool, and there are some features I would improve. I would improve the search and modifying a great number of terms thought the search for example. and I would improve the TM, in a way that sometimes i make changes on translations, and then the ...

"Smartling supports our global team with everyday translations!"

What do you like best about Smartling? You can assign different roles on the smartling dashboard. Check the progress of the translation and it's status. Customize the notifications you receive via email. What do you dislike about Smartling? The platform requires education prior to start using it, not the easiest to use without any background information. It's a complex dashboard. We had ton's of questions, sometimes the help centre online did not have answers to our questions. However, the ...

"Very professional team that explains everything and walks you through the process."

What do you like best about Smartling? I like the responsive support team and web-based tools. What do you dislike about Smartling? Sometimes the initial translations are a bit off but get better over time. It's a common problem among loc platforms. Recommendations to others considering Smartling: None What problems is Smartling solving and how is that benefiting you? We are creating localized marketing collateral.

"My review on smartling"

What do you like best about Smartling? I like the 'Translation management system' of smartling. It is quite good and it is very easy to manage all translation projects. What do you dislike about Smartling? There is nothing bad about smartling. But sometimes we feel like a lot to know more to use this tool which I don't like. Recommendations to others considering Smartling: Smartling is best solution for your project management. What problems is Smartling solving and how is that benefiting ...

"Frankly, better than most CAT tools"

What do you like best about Smartling? The TM, Fuzzy system, and the User Interface. What do you dislike about Smartling? Nothing specific. Sometimes it takes time for the tool to submit the work and show the words count. What problems is Smartling solving and how is that benefiting you? The Matching is the best thing in Smartling. That's a problem I believe it helps me solve.