Silent Auction Pro Reviews in January 2025: User Ratings, Pros & Cons

Great Program and Awesome Service!

What do you like best? I found this system to be very user friendly. The few times that I had questions or needed assistance, the Silent Auction Pro team was quick to respond and made things much more simple than I was trying to make it. This was our first time doing an online silent auction and I feel that this was PERFECT for us! I was also very pleased with the ability to post pictures and lengthy descriptions with the items we were auctioning off. The payment process for the auction ...

Very Good Web-based Fundraising Solution!

What do you like best? Once the user account was set up, bidding and checkout were seamless. Was able to process all but three payments and processed these after the fact with an authorized credit card. Users seem to not have a problem with it at all! Customer service is great! They answered the phone and were able to help me immediately every time I called. What do you dislike? Because everything was web-based, it was hard to load auction items over the phone because everything was so ...

Great Product!

What do you like best? Never having used an event management software before, I wasn't quite sure what to expect. The team at Silent Auction Pro was absolutely wonderful! Not only was I provided with extensive training on all of the different components of the program but they also made sure to keep me on track by sending me reminders and checklists on what event components I needed to have ready by what date. This is by far the best customer service experience I have ever had. The ...

Using this system took our event to a whole new level.

What do you like best? We are a day and boarding school, so using mobile bidding allowed our parents from around the world and around the country to participate in the silent auction even though they could not attend the event. What do you dislike? For people who are not tech savvy, there is a learning curve getting yourself set up to participate in mobile bidding. Some of our parents and grandparents became frustrated the first year and missed the social aspect of checking on the ...

Easy To Use, Affordable, and Outstanding Customer Service

What do you like best? The customer support and training are phenomenal. Questions are usually answered within a day... most of the time within a couple of hours. What do you dislike? It would be helpful if credit card numbers could be applied across several bidders. However, it is understandable that this may not be possible from a privacy perspective What problems are you solving with the product? What benefits have you realized? Our biggest benefit is that the system allows us ...

Pretty simple service to learn and use.

What do you like best? The ease at which I could become accustomed to the interface. What do you dislike? Access to reports and exports isn't the easiest. Recommendations to others considering the product: For a small scale operation like us it's been pretty simple, and would recommend. Reporting isn't the best, so not sure how larger companies would deal with this. What problems are you solving with the product? What benefits have you realized? This is the only auction ...

Responsive & Smart Event Mgmt Software

What do you like best? Reports are easy and accurate, registration & silent auction check out are a breeze. Support staff is knowledgeable and available. What do you dislike? I wish there were an annual membership, easier data share to Raiser's Edge, and either an app or a way to text bidders a link with their info and card on file without having to have them create/remember login info and re-enter CC info. However, SAP team is great with feedback and constantly making improvements. ...

Very professional and easy to work with

What do you like best? The quick response to any question no matter how small or if we asked it before they were always ready to assist and wanted our experience to be the best and yes it was the best. The were eager to help and we felt that we had found a great partner to assist us. I would recommend them without any reservations. If you are looking for a online auction partner pursue Silent Auction Pro you will not be disappointed What do you dislike? There really is nothing that we ...

Great for small operation

What do you like best? The customer support is very helpful and easy to reach. What do you dislike? I'd like to see more levels of access for group members. Recommendations to others considering the product: Its a great product that is easier to begin using. What problems are you solving with the product? What benefits have you realized? We have used Silent Auction Pro to more effectively track our donations and the rate of return. This has helped us recognize those items ...

Easy to use and provided quick information and billing at end of our auction

What do you like best? The support provided by the software company. No matter what or when my question occurred I got a thorough and helpful response. What do you dislike? Some parts were not quite as intuitive as we might have liked. (Such as when donors agreed to repeat a gift during the auction..) Although,when it was explained, it was really quite easy. Recommendations to others considering the product: Practice with the trial program, watch the videos (they are especially ...