SevenRooms Reviews in January 2025: User Ratings, Pros & Cons

"Efficient reservations system"

What do you like best about SevenRooms? It's user friendly, you can build great relationships with guests based on the info you can store on their profile. Personalizes their experience to retain clients. What do you dislike about SevenRooms? Slight lag in customer support response time. What problems is SevenRooms solving and how is that benefiting you? The system helps us to capture the most information about a guest and their experience in our venues.

"Makes reservations and contacting guests easier"

What do you like best about SevenRooms? It is easy to use and allows you to save lots of i formation about guests. Gives the ability to link guest history through different venues. What do you dislike about SevenRooms? Not really much that I dislike. maybe the fact that for multiple venues guests could be listed as vip but there is t a requirement to be more specific What problems is SevenRooms solving and how is that benefiting you? It allows me to keep track of history of guests and ...

"The ultimate experience for your guestlist / table service needs"

What do you like best about SevenRooms? ability to see all checked in guests automated guestlist application What do you dislike about SevenRooms? recently, a lot of of glitches / downtown unable to see expected guestlist totals on app, need to go on mobile site or desktop to see What problems is SevenRooms solving and how is that benefiting you? Ability to automate guestlist applications and crm data

"Easy onboarding, great expertise"

What do you like best about SevenRooms? People are helpful and it's easy to get solutions for problems. It would be good to offer more training programs to help countries experiencing high staff turnover, however, as self-guided training may be less effective. What do you dislike about SevenRooms? Teams have to be good with self-management of the system and may be difficult to use for teams that are not primarily English-speaking. Teams would need to self-appoint a superuser to continue to ...

"I live on 7R"

What do you like best about SevenRooms? Seven rooms is very user friendly. It's the open table for membership clubs. The biggest challenge is integrating the system into our existing club system What do you dislike about SevenRooms? Not being able to integrate with Jonas Doesn't always work with the apps that we have in place and members get frustrated I would like to see improvements on the members end What problems is SevenRooms solving and how is that benefiting you? 7r makes me plan the ...

"Poor Security Governance and Lack of Customer Service"

What do you like best about SevenRooms? Ease of use, online materials, ease of integration What do you dislike about SevenRooms? Careless security governance, examples of security breaches and hacking, poor customer service deferring responsibility onto platform users What problems is SevenRooms solving and how is that benefiting you? Managing multiple bookings with limited admin overhead

"SevenRooms just works!"

What do you like best about SevenRooms? The complete process around creating reservations and subsequent follow-ups for reviews and to return are amazing. What do you dislike about SevenRooms? I wish that they would collect zip code data to allow me to determine where my guests are coming from. What problems is SevenRooms solving and how is that benefiting you? We did not take reservations until after covid. Our biggest issue is that we are an "eatertainment" center and needed for the guest ...

"Easy and intuitive"

What do you like best about SevenRooms? Being able to search for reservations by partial names or phone numbers and being able to copy to new reservations saves time. What do you dislike about SevenRooms? One shortcoming is not being able to advance search further, such as in a date range or at a particular property venue. I've recently been 'upgraded' to have access to every restaurant in the company, 99+, only 5 of which are relevant to my property and 3 of those I can book for. If i ...

"What more could you ask for?"

What do you like best about SevenRooms? Live spending for tables/syncing with POS system What do you dislike about SevenRooms? Some issues with the auto-assign feature/issues when seating parties at multiple tables. It would be nice to be able to utilize the web version the same way you use the tablet version (i.e. seating reservations, updating table statuses, etc) What problems is SevenRooms solving and how is that benefiting you? Managing flow of incoming customers, keeping line of ...

"Great organizational tool."

What do you like best about SevenRooms? How clear aspects of the app are as well as how easy it is to use. What do you dislike about SevenRooms? Functionality sometimes varies. You’re able to do something at one point but may be unable to complete that same action later following the same procedure. What problems is SevenRooms solving and how is that benefiting you? Our waitlist is able to become a lot more organized. We’ve also found that it is easier to take down customer information and ...