Salesforce Field Service Reviews in January 2025: User Ratings, Pros & Cons

"Best customer management software"

What do you like best about Salesforce Field Service? ease of use accross multiple verticles makes it one of the best software in business. What do you dislike about Salesforce Field Service? support litle customization which can be annoying at times. What problems is Salesforce Field Service solving and how is that benefiting you? Salesforce Field Service helped my org serve customer in a systematic manner.

"Salesforce field service"

What do you like best about Salesforce Field Service? Salesforce field service is good product. Intelligent scheduling capabilities stands out as its best feature. Best user interface. What do you dislike about Salesforce Field Service? Can't upload large files. Configuration process is complex. What problems is Salesforce Field Service solving and how is that benefiting you? Able to manage multiple requests and data for servicing

"Field Service Review"

What do you like best about Salesforce Field Service? The mobile App. Very user friendly and helpful for field service technicians. The service reports getting generated on the spot with customer signature is amazing. What do you dislike about Salesforce Field Service? Mobile flows being restrictive. Mobile screen flow being limited to using free flowing text. Not able to do much with the mobile screen flows for iterative records display. What problems is Salesforce Field Service solving ...

"Enhancing Customer Relationship"

What do you like best about Salesforce Field Service? Salesforce provid CRM tool which is very helpful in development and provide cloud based storage where can access easily and for developer less time to development. What do you dislike about Salesforce Field Service? It have complexity and dependency on internet connectivity as cloud based platform, it relies heavily on internet connectivity. Learning curve and customisation limitations. What problems is Salesforce Field Service solving ...

"Best Inventory Management Tool"

What do you like best about Salesforce Field Service? Real-time communication and collaboration & Inventory management features are really fabulous. It includes tools for managing and tracking inventory, including tools for tracking stock levels, ordering supplies, and managing equipment maintenance. What do you dislike about Salesforce Field Service? Nothing to dislike anything here. It provides a lot a features and functionality which are helps you to boost your business with best client ...

"Field service linked to core Salesforce data"

What do you like best about Salesforce Field Service? Field service built into the Salesforce platform. Mobile app works offline which is great for agents What do you dislike about Salesforce Field Service? App customization is currently limited to certain types of updates. What problems is Salesforce Field Service solving and how is that benefiting you? Visibility of work order pipeline. Ability schedule multiple service agents from a single console.

"Sales Manager - Medical Equipment"

What do you like best about Salesforce Field Service? Data Management Sales Planning & Tracking What do you dislike about Salesforce Field Service? Ease of mobile app/version usage and appearance. What problems is Salesforce Field Service solving and how is that benefiting you? Sales Leads Tracking with time management.

"This technology is very useful and easy to learn Even for non IT background people understandable"

What do you like best about Salesforce Field Service? Most part is non coding Salesforce platform What do you dislike about Salesforce Field Service? Provides great infrastructure like drag and drop features What problems is Salesforce Field Service solving and how is that benefiting you? Not exactly important but it should give regular updates which is like user mostly don't need coding

"Sales"

What do you like best about Salesforce Field Service? Appointment setting Feild service analytics Mobile access Inventory management What do you dislike about Salesforce Field Service? Setup order management Identify the terrories Assign tasks Adress customer query Recommendations to others considering Salesforce Field Service: Nothing specific it's has 360 degrees What problems is Salesforce Field Service solving and how is that benefiting you? Offers solutions to the felid ...

"Salesforce Field service Lightning review"

What do you like best about Salesforce Field Service? Salesforce FSL is great tool when you deal for customer experiance. It also enables you to have deep customer process learning and insights on process handling What do you dislike about Salesforce Field Service? Nothing to talk about dislikes when you get hands on FSL salesforce have build decent tool. What problems is Salesforce Field Service solving and how is that benefiting you? Customer service and collaboration. Insight to the ...