Salesforce Field Service Reviews in January 2025: User Ratings, Pros & Cons

"Solution architect review"

What do you like best about Salesforce Field Service? I like best its capabilities in optimizing field operations, dynamic scheduling and real time tracking What do you dislike about Salesforce Field Service? I don't like the complexity of setup sometimes, the cost of the licenses that can be high and extensive mobile training and flow only for mobile What problems is Salesforce Field Service solving and how is that benefiting you? The problems Salesforce Field Service is solving are ...

"Operations Admin"

What do you like best about Salesforce Field Service? Field Service let's us get a better control over improving the field service experience for our field techs and customers. We used Sedona suite and it wasn't anywhere near the capability. What do you dislike about Salesforce Field Service? Territory management is locked behind licenses for techs that will never use it. What problems is Salesforce Field Service solving and how is that benefiting you? Gaining full visibility for work order ...

"Offline working"

What do you like best about Salesforce Field Service? Its awesome to see some amazing features coming in for flow What do you dislike about Salesforce Field Service? So we have a use case where our customers were in offline area for 7-8 days and they were unable to access the app after 3-4 days What problems is Salesforce Field Service solving and how is that benefiting you? Entire agent based workflow is very well addressed

"Great if you’re a service company"

What do you like best about Salesforce Field Service? The best thing about field service is the console for our dispatchers and the app for our technicians. What do you dislike about Salesforce Field Service? How much you have to build in order to take advantage of the out of the box features. Especially inventory for our technicians. What problems is Salesforce Field Service solving and how is that benefiting you? Letting us manage technicians, dispatch work orders to them, and tracking ...

"Productivity redefined"

What do you like best about Salesforce Field Service? Efficiency for field service operations, simplicity for firld seevice techs and ease of reconciliation for operarions team What do you dislike about Salesforce Field Service? Not having enough insights on field service operations What problems is Salesforce Field Service solving and how is that benefiting you? Retionalize field service business functions

"Most configurable solution on the market"

What do you like best about Salesforce Field Service? The Field Service Mobile App is highly configurable by using FSL mobile Flows or Lightning Web Components. We could decrease our time to fix rate by implementing FSL What do you dislike about Salesforce Field Service? The offline capabilities should be improved. We need all of our products available in offline mode. We already hit the limits of the briefcase builder. The app is not optimized for global operating service resources. ...

"Field Service on iPad"

What do you like best about Salesforce Field Service? I like the native features that are implemented on the Apple platform. It makes the app more intuitive and efficient. What do you dislike about Salesforce Field Service? I don't like lagging web experiences in the app when connectivity is challenges. What problems is Salesforce Field Service solving and how is that benefiting you? Help provide service to our customera

"Field service for all"

What do you like best about Salesforce Field Service? Field service provides a great base for everything you need to do for a business who provide on ground support/ services. Out of the box scheduling policies. The field service dispatcher console What do you dislike about Salesforce Field Service? Offline capability and ability to use of lightning web components for custom Ui What problems is Salesforce Field Service solving and how is that benefiting you? Business problems like reducing ...

"Very positive. I was thrilled to see a better option for lead tracking"

What do you like best about Salesforce Field Service? It has the ability to distribute and then allocate territories to users What do you dislike about Salesforce Field Service? Manual entry of potential budgets. I would like the ability to upload and parse a document What problems is Salesforce Field Service solving and how is that benefiting you? It is allowing my team to review our pipeline

"Easily connect field technicians to support staff"

What do you like best about Salesforce Field Service? Ability to bring in details and photos to central database so that our office staff can support them as much as possible. Native app makes use of camera to capture conten What do you dislike about Salesforce Field Service? Additional flexibility and customizability would help with matching the tool to the business needs. What problems is Salesforce Field Service solving and how is that benefiting you? Visibility of technician utilization ...