Salesforce Field Service Reviews in January 2025: User Ratings, Pros & Cons

"FSL review"

What do you like best about Salesforce Field Service? Ease of scheduling and dispatching using can't chart What do you dislike about Salesforce Field Service? Not a lot of capabilities with customization What problems is Salesforce Field Service solving and how is that benefiting you? Customization of FSL mobile app

"Very impactful to our field technicians"

What do you like best about Salesforce Field Service? Visibility to where and what our technicians are doing. Scheduling and dispatching is very powerful. What do you dislike about Salesforce Field Service? User interface for mobile app is not very intuitive for technicians What problems is Salesforce Field Service solving and how is that benefiting you? Dispatching and management of technicians

"Scheduler saves us so much time!!"

What do you like best about Salesforce Field Service? Lightning Scheduler saves us time - eliminating the back and forth emails that would usually occur to schedule any meetings. Now, the agents we work with can easily select day/time that works for them and they're done! What do you dislike about Salesforce Field Service? We've had a little trouble with ensuring calendars are blocked for out of office or private meetings, but those are small things to work around. What problems is ...

"Works beautifully 90% of the time"

What do you like best about Salesforce Field Service? Ease of scheduling and viewing schedules service appointments What do you dislike about Salesforce Field Service? Some inventory issues, app loading issues, service report generation issues but workarounds are usually painless What problems is Salesforce Field Service solving and how is that benefiting you? We use to schedule, dispatch and create service calls

"Field Service Lightning has been an incredible investment!"

What do you like best about Salesforce Field Service? Our organization uses field service lightning for maintaining our properties, service requests or general cleanup mainly. Field service is a great tool that helps get the right person at the right place at the right time What do you dislike about Salesforce Field Service? Field service has many pieces that all have to work together in order for the tool to work effectively. There is a degree of complexity that makes the tool challenging ...

"Makes the field service experience so scalable"

What do you like best about Salesforce Field Service? Field service data model is so complete and scalable. We can really manipulate the setup without having to build mass customisation to the product. While there is no in size fits all. The framework can really accordance whatever we need to do What do you dislike about Salesforce Field Service? When customising the mobile app one has to logout consistently to see the configuration changes represented on the mobile app. The work step ...

"Salesforce Field Service is the Go-To product for state of the art Field Service Management"

What do you like best about Salesforce Field Service? SF Field Service is perfectly integrated into the Salesforce Product Portfolio. What do you dislike about Salesforce Field Service? The license cost are an entry hurdle for smaller organisations What problems is Salesforce Field Service solving and how is that benefiting you? Provide customers with state of the art service experience

"Many possibilities"

What do you like best about Salesforce Field Service? Centrilized information in a safe cloud. Adaptable to the particular needs of my organization What do you dislike about Salesforce Field Service? Adapting the software is still complex for a person without good technological skills What problems is Salesforce Field Service solving and how is that benefiting you? Organizing my databases, keeping the information of the users safe and cebtralized

"Best way to manage a service team"

What do you like best about Salesforce Field Service? Automation capabilities allow the agents to focus on what we need their experience on What do you dislike about Salesforce Field Service? Lot of work to set up and manage ongoing What problems is Salesforce Field Service solving and how is that benefiting you? Manage our support team

"Great for all types of industries"

What do you like best about Salesforce Field Service? Great at dispatching and scheduling, insights into metrics and so on What do you dislike about Salesforce Field Service? Oob features need to be understood more easily. Ticketing tools need to be integrated What problems is Salesforce Field Service solving and how is that benefiting you? Helping our customers with problems like facilitating field service and solutions related to that