Salesforce Field Service Reviews in January 2025: User Ratings, Pros & Cons

"Technician time is money"

What do you like best about Salesforce Field Service? Efficient management of service and ease of data capture for understanding and effectively meeting field service needs What do you dislike about Salesforce Field Service? The transformation of legacy applications and portability What problems is Salesforce Field Service solving and how is that benefiting you? Improving technician productivity and right first time

"Service"

What do you like best about Salesforce Field Service? Scheduling is a great idea. Loved it. Use it a lot What do you dislike about Salesforce Field Service? The mobile app needs improvement a lot . What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling and route optimisation

"Increased efficiencies for field technicians"

What do you like best about Salesforce Field Service? Being able to match the cistomer needs to technician skill set What do you dislike about Salesforce Field Service? Upselling and cross selling capabilities were not there when we implemented What problems is Salesforce Field Service solving and how is that benefiting you? Operational efficiencies for the team, better response time for the customer

"Be at the right place at the right time with the help of Salesforce Field Service"

What do you like best about Salesforce Field Service? Automatic scheduling, optimization, and dispatching features help field service technicians on a daily basis to be at the right place at the right time." What do you dislike about Salesforce Field Service? Setting up good scheduling policies can be a complex and time-consuming task, but Salesforce Professional Services are available to help with that task. What problems is Salesforce Field Service solving and how is that benefiting ...

"Powerful tool to organize the work"

What do you like best about Salesforce Field Service? It's been helpful to optimize service appointments for outside service providers as well as internal employees. What do you dislike about Salesforce Field Service? Maintenance plans have been complicated. What problems is Salesforce Field Service solving and how is that benefiting you? Being able to dispatch the right person with the right skills to the right location efficiently.

"Getting Better Every Release"

What do you like best about Salesforce Field Service? It's salesforce! Field Service is a complex product but it does everything I need. I love thT its growing fast and improving every release. Mobile is awesome! What do you dislike about Salesforce Field Service? It can be complex to figure out all the ways to control functionality. It's not as easy to pick up as other core products. What problems is Salesforce Field Service solving and how is that benefiting you? Quickly getting the ...

"Field Service Helps Energy!"

What do you like best about Salesforce Field Service? Dispatch UI is really helpful. Gantt is nice What do you dislike about Salesforce Field Service? Inventory needs more attention and classifications What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling and Dispatching

"Nice work with Field service"

What do you like best about Salesforce Field Service? Its flexibility and mobile app. Also the ability to use and create scheduling policies What do you dislike about Salesforce Field Service? The lack of customization in the mobile app What problems is Salesforce Field Service solving and how is that benefiting you? Appoibtment scheduling and automated scheduling. Also created a scheduling portal for a customer. And i created workplans for simplifying service processes

"Field service"

What do you like best about Salesforce Field Service? Scheduling dispatching, optimization and service reportin in offline mode love it. Many can take advantage of it What do you dislike about Salesforce Field Service? Artificial intelligence and service report photos What problems is Salesforce Field Service solving and how is that benefiting you? Bundling issue and should be resolved

"Great"

What do you like best about Salesforce Field Service? Quick service Flor Integration Scenarios level What do you dislike about Salesforce Field Service? Everything seems ok Some details tô check.. but ok What problems is Salesforce Field Service solving and how is that benefiting you? Integrate new units