Reward Gateway Reviews in January 2025: User Ratings, Pros & Cons

Speedy service resolving issues

I had an issue with an instant voucher that I couldn't open. Having assumed initially that it was a problem with the retailer's website, I tried several times over the course of a few weeks to access the voucher, without success. I contacted Reward Gateway, who responded in just over 24 hours, confirming that it was due to a failed connection with the retailer, and that I would be refunded within 3 working days. A very speedy resolution of my issue.

Angela Ghanem helped me with a problem…

Angela Ghanem helped me with a problem i had very quickly and sorted me out, Thank you so much!

Understanding and very helpful

Thankfully I had a very understanding person help me (Petya), I made a silly expensive mistake but Petya helped me resolve the issue.

Response was quick and timely

Response was quick and timely. The issue was relatively straightforward (cancelled a EasySaver card which had money on it), but similar experiences with getting a refund left me prepared to have a long and drawn out fight to get the money back. RewardGateway have sorted it all out within 24hrs, and I am confident my money will be returned within their promised timeline of 3 working days. Really plesantly surprised!

Top-up card used every week

I have a top-up card and use it every week for groceries. To date I have saved over £600 and found the whole top-up process very easy. Would recommend definitely

Refund

It was tricky to get through but once contact was made the customer care time were efficient and attentive.

My query was dealt with very…

My query was dealt with very professionally and resolved within the day. Great customer experience.

Outstanding Customer Service

I made a mistake purchasing an instant voucher of quite high value (didn't realise it was still in my basket from the day before). I called and got through to Stoyan in customer services. He calmly listened to the issue and said that although the voucher wasn't refundable, given the circumstances he'd escalate it immediately and request a refund from the retailer. A couple of hours later I received an email to confirm that the refund was being processed. Outstanding customer service and it ...

Very helpful and polite

Very helpful and polite. Took time to investigate my issue thoroughly. Thank you to all involved.

"Very easy to use."

What do you like best about Reward Gateway? Fond is very easy to navigate and user-friendly. Love the thread sharing employee recognition throughout the entire company.