Revel Systems Reviews in January 2025: User Ratings, Pros & Cons

Its terrible that a company can operate…

Revel = Overpriced dishonest and corrupt. Its terrible that a company can operate in this day and age with such dishonesty - from hiding costs, failing to supply agreements yet embedding them in a url link in the fine print to obscure it, Order forms that order monthly subscriptions then you find out it has a three year term that was never disclosed, sales men that tell you to contact their providers of equipment to get a price, sales men that lie and wont stand by their own word. Then you ...

Poor Customer Service and Worse Authentification Protocols

If you speak to a rep named Amy, don’t expect much help nor to be spoken to kindly. Also, Revels account verification process is really lacking proper security and authentication measures as explained to me by Amys manager Dashawn (not too sure on that spelling there) My issue stayed unresolved and I’ll likely never use nor refer Revel to anyone for use in the future.

"The system is very easy to use."

What do you like best about Revel Systems? Hey I do not have to spend very much time trading my front of house staff. The user interface is very intuitive and simple to use.

"Revel Is Great!"

What do you like best about Revel Systems? Inventory management is the best, followed by their hourly sales breakdowns. What do you dislike about Revel Systems?

"Revel Is Great!"

What do you like best about Revel Systems? Inventory management is the best, followed by their hourly sales breakdowns. What do you dislike about Revel Systems?

"The system is very easy to use."

What do you like best about Revel Systems? Hey I do not have to spend very much time trading my front of house staff. The user interface is very intuitive and simple to use.

Customer of Revel since…

We have been a customer of Revel since 2014. Many of the bad reviews here are accurate. Revel has shady business practices and they trick customers into contracts that they do not deliver on. Product is ok but it has a lot of features that do not work as advertised. They will not improve the product either. Find a company that you can escalate issues with that cares about your business. Revel should be ashamed of these bad reviews. over the years it appears they have not changed.

Huge mistake

I waited on hold for support once for 61 minutes, YES that is more than 1 hour! Another handful of times I waited for 30-40 minutes. Customer service agents are knowledgeable but there is a language barrier. The system is very confusing to use and set up in Backoffice. A lot of extra steps for every action, not good for a bar at all! I cant see it being beneficial for QSR either. They also misrepresented the capabilities of the system, so I was released from my contract, with a 45% ...

I suggested Revel to other company owners

PROS: I like the software's flexibility. It's very simple for us all to learn about the system components we need whoever in my company uses the software. CONS: Nothing at all. Even though I was told to wait on hold a few times, it was always worth the while because of how helpful and useful the customer support representative is.

I suggested Revel to other company owners

PROS: I like the software's flexibility. It's very simple for us all to learn about the system components we need whoever in my company uses the software. CONS: Nothing at all. Even though I was told to wait on hold a few times, it was always worth the while because of how helpful and useful the customer support representative is.