Puzzel

"Puzzle with pieces that don't seem to match all the way"

What do you like best about Puzzel? The interconnection between modules gives a great potential of diffrent solutions for customer support that covers the whole departments needs. From settings up queues to settings up chatbots makes this one of the most complete solutions available. What do you dislike about Puzzel? Once the settings up is done it becomes clear how limiting some of the modules are between each other. Making the solution almost complete. This creates a "jack of all trades, ...

"Puzzel app has its discrepancies but its support team responds quickly"

What do you like best about Puzzel? The Puzzel team responds quickly. The different view options to display the schedule of the employees and the integration between their work statuses. The forecasting is also well thought through. What do you dislike about Puzzel? For some technical issues, a screen share call with the Puzzel technical support would save a lot of time in emails. Some of the issues tend to reocurr such as adherence to schedule not reflecting the reality (our ticketing ...

"Tool needs a lot more improvement"

What do you like best about Puzzel? 1. Accesibility 2. User friendly 3. Straightforwardness What do you dislike about Puzzel? 1. Limitation of the tool 2. Reliability 3. Functionality What problems is Puzzel solving and how is that benefiting you? Not much but it does help to schedule & track the employees leaves, activities. It needs to be done very manually at first, but once done then it schedules well

"A nice system, but does not adapt to municipality services"

What do you like best about Puzzel? The layout and the view and some functions. The chat is very good (previously Vergics). What do you dislike about Puzzel? The way of searching information is not efficient and the flexibility of how you set up all information is to low. The translation from the English to the Swedish version is unproffesional. Puzzel sells itself as a partner to Telenor since at least 12 years ago but it seems like the two companies don't communicate or develop the ...