ProProfs Knowledge Base Reviews in January 2025: User Ratings, Pros & Cons

"Satisfied with the results"

What do you like best about ProProfs Knowledge Base Software? With ProProfs Knowledge Base, we landed at an easy to use, versatile, and a clutter-free interface. Even those without any technical experience can operate this software easily. What do you dislike about ProProfs Knowledge Base Software? The navigation was confusing in the beginning. For instance, customizing our domain, nonetheless, it became clear rather swiftly. What problems is ProProfs Knowledge Base Software solving and how ...

"Help widgets were of great use!"

What do you like best about ProProfs Knowledge Base Software? ProProfs Knowledge Base offered unique tools for attending customer enquiries to our organization. In fact, our customers keep praising us about the convenience we offer through help widgets. What do you dislike about ProProfs Knowledge Base Software? All paid subscriptions of this knowledge base require monthly installments. As a startup, we would have preferred an option for semi-annual payments instead. Other than that, the ...

"In The Early Stages of Testing"

What do you like best about ProProfs Knowledge Base Software? Clean, fast and easy to use, ProProfs is my #1 choice as we evaluate possible Knowledgebase software. What do you dislike about ProProfs Knowledge Base Software? It is the most expensive option we have considered. Recommendations to others considering ProProfs Knowledge Base Software: We are just in the trial stages, but this should definitely be on your list of Knowledgebases to consider. After trialing several, it clearly came ...

"Easy to use and with powerful features"

What do you like best about ProProfs Knowledge Base Software? One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom domain and PDF generation. What do you dislike about ProProfs Knowledge Base Software? The mobile version for the end user is slowly improving but it still isn't as good as the ...

Best customer support tool

PROS: My clients always complained that my customer support team are not really proficient in their approach towards resolving a query. Then, I decided to go for ProProfs knowledge management software. I am very happy that I chose this tool because it helped me lower the customer tickets significantly. I have referred ProProfs to many of my peers who are eyeing to improve the productivity of their client support team. CONS: The tool has been successful in meeting all the expectations. I ...

"Coordination solver tool"

What do you like best about ProProfs Knowledge Base Software? I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers! What do you dislike about ProProfs Knowledge Base Software? Really there is nothing to dislike about ProProfs Recommendations to others considering ProProfs Knowledge Base Software: If you ...

"Great tool for wikis"

What do you like best about ProProfs Knowledge Base Software? I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs. What do you dislike about ProProfs Knowledge Base Software? Nothing to be really honest, it provided me more options than I expected. Recommendations to others considering ProProfs Knowledge Base Software: If you have any confusions ...