ProProfs Knowledge Base Reviews in January 2025: User Ratings, Pros & Cons

"Team Collaboration Got Easier"

What do you like best about ProProfs Knowledge Base Software? ProProfs Knowledge Base software has got everything for every need. That’s the best part. For instance, we wanted the tool to help us with the workflow process and team collaboration. Its features allowed us to set workflows while writing content and allot different roles - editor, contributor, and administrator to different teams and groups. What do you dislike about ProProfs Knowledge Base Software? We aren’t very satisfied ...

"Amazing Product with amazing customer support"

What do you like best about ProProfs Knowledge Base Software? Their customer support is awesome! They are always willing to help and will do a lot of customization when things aren't looking or working the way you hoped. Their templates library is awesome and gives you options to select from a range of templates. You can even customize your template as per your product design. What do you dislike about ProProfs Knowledge Base Software? We've been live for just a few days and haven't faced ...

"Great for creating product documentation"

What do you like best about ProProfs Knowledge Base Software? The tool is of immense help when it comes to creating an online product document. Its contextual help feature lets you add tooltips, popups and lightboxes to explain the complicated features and terminologies related to a product. Writing and editing content is a breeze with the MS Word-like editor it offers. You can even upload content, images and videos directly to the product document. What do you dislike about ProProfs ...

Wonderful tool for customer support

PROS: The software comes with smart features, settings, and integrations that make the overall experience of using it really good. We created a customer support knowledge base with this software, which is more like a self-help platform where customers can solve any queries they have regarding our products, on their own. CONS: Some of the features are complex to understand. It took us quite some time to get a grip on them and use them to our advantage.

Best tool to reduce tickets

PROS: The tool helped me cut down the support tickets significantly. My customers feel empowered as they are able to resolve queries on their own, without reaching out to my support staff. My customer support teams don’t have to answer the same questions again and again, which increases their productivity and helps them concentrate on more serious customer concerns. CONS: Technical issues were there in the beginning, but after some time, the product started working smoothly.

"Review for Knowledge base software"

What do you like best about ProProfs Knowledge Base Software? It is useful for Categorization, Collaboration, Content Management. It is extremely user-friendly Data and document management awesome feature. Full Text Search Guided Problem Solving Self-Learning At but not the least customer support is very outstanding. What do you dislike about ProProfs Knowledge Base Software? There was nothing that I disliked about this product. What problems is ProProfs Knowledge Base Software solving and ...

"ProProfs is a innovative system"

What do you like best about ProProfs Knowledge Base Software? It is fast and very managable it has a great ease of access and good interface. What do you dislike about ProProfs Knowledge Base Software? I have not come in contact with anything that I would dislike. What problems is ProProfs Knowledge Base Software solving and how is that benefiting you? It has an ease of access and works well with amatuer users

"User-friendly interface & seamless search experience"

What do you like best about ProProfs Knowledge Base Software? I cannot use something that is complex and confusing and this is why I opted for ProProfs Knowledge Base. It is extremely simple to use. Despite being simple, it has smart features that help in creating a powerful knowledge base. What do you dislike about ProProfs Knowledge Base Software? Nothing I can think of right now, as I have just started exploring it. What problems is ProProfs Knowledge Base Software solving and how is ...

"ProProfs the new way of learning!"

What do you like best about ProProfs Knowledge Base Software? This tool is very useful for various purposes and can be used alfor knowledge based or complex business solutions. You can access helpsites and solve your issues yourself. Customer support is excellent and they keep on adding the changes. What do you dislike about ProProfs Knowledge Base Software? I did not find any cons for this software. What problems is ProProfs Knowledge Base Software solving and how is that benefiting ...

Awesome for creating internal knowledge base

PROS: My workforce is spread across the globe and collaboration was a task. Hence, I decided to create a common platform where they can find and share knowledge and work collaboratively. ProProfs Knowledge Base software helped me create an internal repository of information and the response from my employees has been positive till now. CONS: The product has worked well for my requirements, however, I am still unclear about certain features.