PhoneWagon Reviews in January 2025: User Ratings, Pros & Cons

A great marketing phone lead tracking software

What do you like best? I like the ease of use of the interface. The customer service is a close second. What do you dislike? I don't like that you can not call out from the tracking number. This is a feature that is available in my previous call software. What problems are you solving with the product? What benefits have you realized? 60% of my agencies clients are on this platform. It helps eliminate wasted keywords, it also allows customers with multiple businesses to have ...

Easy tracking solution

What do you like best? Being able to track the return of print ads for our clients. What do you dislike? Not being able to have a company dashboard view. What problems are you solving with the product? What benefits have you realized? Previously, we weren't able to track the ROI of our print ads. Now we can track phones and sales so we know where to increase and decrease budget year to year.

LOVE THIS APP

What do you like best? I love that it is easy and built for marketers. The customer service is amazing and it really does everything that I need. What do you dislike? The only thing is that I would like some more data comparison features. What problems are you solving with the product? What benefits have you realized? As a agency/marketer, getting leads is my number #1 value tracker for businesses. By using phone wagon I have shown businesses that were thinking of leaving me ...

GREAT for Marketers!!!

What do you like best? Phone Wagon's easy to use user interface makes tracking and notating the success of our campaigns easier than ever. Everything is in one simple dashboard with the ability to track calls in real time, add tags, and download recorded calls. What do you dislike? I wish there was more options when running reports, like a filtering option. Searching for a specific call can become time consuming if not properly organized. Recommendations to others considering the ...

Great experience!

What do you like best? Very friendly staff and I love how quickly they respond to your questions. Our rep (Hannah) did an awesome job! What do you dislike? Nothing - our service was excellent and I would definitely recommend. What problems are you solving with the product? What benefits have you realized? Allowing us to track and report volume of calls

Very Positive

What do you like best? The Onboarding Process, Customer Service, and Ease of Use What do you dislike? There isn't really anything that I or my team have found that we do not like. Recommendations to others considering the product: Give this a try and you won't be disappointed. What problems are you solving with the product? What benefits have you realized? Keeping track of client's calls and being able to show them ROI for our advertising efforts utilizing this platform.

Everything I thought it would be and then some!

What do you like best? We can rely on this service to track our calls and provide reports to us What do you dislike? Setup assistance, but that could be due to different countries and time zones. Just wish it were more intuitive. What problems are you solving with the product? What benefits have you realized? Tracking calls and being able to tag notes to each call, also the features are very helpful.

Great service, easy to use dashboard

What do you like best? We switched to Phone Wagon from a competing Call Tracking provider and have been very satisfied with Phone Wagon. There were a few hiccups since then transfer but Ryan, Hannah, and their team have always been quick to reply and get a resolution for us. Highly recommend Phone Wagon. What do you dislike? The only thing I would suggest is to have an app for their tracking system. Having to login on a mobile device isn't the worst thing in the world, but having a ...

Phonewagon

What do you like best? Great ease of use and tons of support. CEO will help you get set up if necessary What do you dislike? They cannot supply 1(800) numbers but they do have 1(844) and other toll free numbers What problems are you solving with the product? What benefits have you realized? Easy call tracking for many clients

Great Call Tracking & Reporting Tool

What do you like best? The interface is intuitive and lays out simply everything you need. What do you dislike? No real downsides at this time. Though, had a minor issue during setup. What problems are you solving with the product? What benefits have you realized? The greater ability to determine the quality of calls and know more about who the callers are.