PhoneWagon Reviews in January 2025: User Ratings, Pros & Cons

Nice lead generation tool

What do you like best? I like its easy to use interface and simplistic setup What do you dislike? I wish there was more functionality within call routing and I want to be able to receive a text message as well as emails every time i get a phone call. Recommendations to others considering the product: Give it a try if you want a done for you solution to track and manage leads. What problems are you solving with the product? What benefits have you realized? I am solving the ...

Friendly service and a very competitive price

What do you like best? The amount of cost we have saved since moving from another provider for essentially the same (bare-bones) service. What do you dislike? The online platform and tools are quite functional but not as mature as other longer-lived companies' toolsets. Recommendations to others considering the product: If what you need is a minimal functional call tracking feature set that gets the job done (with very friendly and responsive service), I recommend Phonewagon ...

Easy management of hosted numbers for agency use

What do you like best? The organization of client accounts under a single login make the management of call activity simple. I also like that I can give clients access to just their number so they can review call recordings. Porting our numbers over to PhoneWagon was simple. What do you dislike? There hasn't been any issues thus far. Porting numbers over was easy, and the support team has been responsive to questions. What problems are you solving with the product? What benefits ...

Our Agency's Go To Tool for Call Tracking

What do you like best? They have worked really hard it seems to have all the features you need without the bloat and complexity of some other products. The interface is easy to use and setup. It takes just a few minutes to setup a client with new numbers and info, install the DNI code on the site, integrate with adwords, integrate with google analytics, and even zapier if I need it. The dashboard is easy to use and the notes and tagging features are helpful to get additional value. ...

Outstanding Customer Support

What do you like best? Figuring out all the technical details of how to make any program integrate and work can be time consuming and confusing. However, Hannah has been available from the beginning and continues to be readily available when I have questions or concerns. All of my issues have been addressed and are resolved in a short period of time. What do you dislike? When we first subscribed, we were assigned a phone number that apparently had been used in the past. Although Phone ...

Great & Low Cost Way to Track Calls

What do you like best? I like that PhoneWagon was easy to install and their interface is simple. I rarely have to wait more than a minute or two to get one of the team on chat when I have a question or problem What do you dislike? 1) I have trouble with the web based interface freezing and failing to load new calls on the dashboard. It requires logging out and then logging back in; 2) there are a lot more fields capable of being displayed based on the information they gather, but the ...

Great Product Backed By Awesome Customer Service

What do you like best? I like the ease of AdWords integration and automation with Zapier. With just a click of a button, it's done once you've added the website code. Our dashboard reports are automatically updated with call details and conversions. What do you dislike? With all the updates since we've started, we haven't come across anything we do not like. PhoneWagon has been phenomenal in bring in Zapier and helping us marketers automate processes. Recommendations to others ...

Simple, effective call attribution

What do you like best? The dashboard is well-suited to managing a number of client accounts, each with one or several numbers. Dynamic numbers are easy to set up and even easier to deploy on landing pages - the provided number swap script works well. The interface is clean and provides easy access to reporting and call records. What do you dislike? The greeting automation option sounds a little too robotic - it would be nice to have a larger set of options. This is not needed for most ...

Great customer support

What do you like best? The simplicity of attaining information/ What do you dislike? I do not dislike anything as of yet- and I don't plan to. Recommendations to others considering the product: It is very user friendly. What problems are you solving with the product? What benefits have you realized? Benefits are we can see which adds are bring in calls.

Great, easy to use call tracking

What do you like best? Has an easy to use dashboard and really like the arrangements of anylitics and graphs What do you dislike? Wish it had voicemail capability and form to call capability. What problems are you solving with the product? What benefits have you realized? Great for tracking leads from Google search and Google ads.