PhoneWagon Reviews in January 2025: User Ratings, Pros & Cons

Great service that provides great service

What do you like best? Ability to track calls based on source by using several different numbers. What do you dislike? Nothing so far the service was excellent and easy to use. What problems are you solving with the product? What benefits have you realized? I was able to track how many calls customers ad campaigns and website was bringing it.

Great tool for call tracking

What do you like best? Ease of setup. good call quality and nice support What do you dislike? Need so many lines, but sort of unavoidable. Recommendations to others considering the product: Great service easy to setup. What problems are you solving with the product? What benefits have you realized? I am tracking calls from campaigns.

Great Call Tracking Tool

What do you like best? Easily integrate on landing pages, emails and other digital assets. What do you dislike? Needed another tier for toll-free, but that wasn't clear in the original pricing. What problems are you solving with the product? What benefits have you realized? Tracking volume of inbound leads from phone calls. We can then track non-digital leads from conversion to customer.

Ok... not for me

What do you like best? - Simple interface - Good Support - Interesting Concept What do you dislike? Did not really work for us based on our low volume of calls and it would cut out the first second or so when person called. What problems are you solving with the product? What benefits have you realized? I do not think we really solved a problem besides knowing that a few people called to sell us things off our Google ads!

User-Friendly Phone Call Tracking

What do you like best? PhoneWagon's platform is easy for all users to login and track their calls. Their customer support is outstanding and are very prompt in helping. What do you dislike? A project today required me to request assistance from customer support for more 'locally' relevant numbers. This was a bit of a bottleneck in setting up the campaign, but at the end of the day - the problem was solved! Recommendations to others considering the product: Switching to ...

Great customer service, easy to use.

What do you like best? I like the live chat function, and fast responses. It's very important as an agency to have support staff that can answer questions fast with a lot of knowledge. Most companies are lacking in this area. What do you dislike? I have no current issues with the platform or service. Recommendations to others considering the product: Definitely add to your campaigns. What problems are you solving with the product? What benefits have you realized? ...

Great software for tracking phone calls

What do you like best? Easy to use interface and the customer service is great. If I have a problem Ryan or Hannah are on it. What do you dislike? Interface is a little limited. Not sure my integrations are setup right. Had to confirm with support they were working. Recommendations to others considering the product: Consider it. It was worth the time and effort to port my numbers over. What problems are you solving with the product? What benefits have you realized? ...

Great Phone Tracking Product

What do you like best? I have worked with different call tracking companies before, and I like the user friendliness that Phone Wagons user interface provides. What do you dislike? Unless this has changed recently, it was difficult getting certain area codes. I would suspect that this will improve over time. Recommendations to others considering the product: If you want a call tracking platform that provides easy set up and good customer service, I would recommend Phone Wagon. ...

Phone Wagon - a great company to work with

What do you like best? Its a combination of the easy to use interface and great, helpful people. What do you dislike? Initially Phone Wagon needed to add features to their interface - now many of those features are live (though we'l always want more). The ability to add some international numbers without support would be great. Recommendations to others considering the product: Do it. Have recommended many times. What problems are you solving with the product? What benefits ...

Great service, clean platform, excellent service

What do you like best? The platform is clean and streamlined. Reporting is easy to view, and I like being able to listen and tag calls so easily. I also feel confident in sharing this with clients and allowing them access to use the service, as well. What do you dislike? No a la carte phone number plan (one is coming). I currently have to contact support to request additional phone numbers. I am an advertising agency, so purchasing tiered packages does not work well, as I often bill ...