Paycor Reviews in January 2025: User Ratings, Pros & Cons

Worst Payroll Provider Ever !!!

Paycor is the absolute worst Payroll platform I have ever used. I have been in payroll for 35 years and have used several different platforms. Their Customer Service team are horrible and very inexperienced. They are very good at marketing and selling their product but cannot stand up to the promises made. My payroll clerk knew more about payroll than their CS Reps did. Very disappointing for the amount of money my company invested in their services.

This is a horrible program

This is a horrible program. It is slow and often deletes all input data for no apparent reason. It takes almost an hour just to log my hours for the month and then they are sometimes deleted. This program is truly awful. I have never used any site that functions this poorly and I remember dial-up.

They are absolutely awful

They are absolutely awful. Once you become a customer, you will never be able to talk to a rep again. I am 10 days away from my legal obligation to deliver W2's to my employees and I can't get an answer that they are working on them. Worst experience in customer care with any company ever and they had the nerve to up our rate 3 times in 2022. These were big rate hikes too. I am shocked they are still in business.

Customer service is nonexistent

Customer service is nonexistent. Unable to reach by phone. Received W2, which showed no fed taxes being paid. We have had numerous issues with no customer support. We will be looking for another payroll service.

Don't go with Paycor, No customer service after you sign-in

We've been following up with Paycor to amend Q1-2022 Form 941's for almost 5 months and still not able to resolve the issues. Very poor customer service, you are on your own once you sign with them. They never call back and needs constant follow-up. Also, Paycor payroll reports are also not as user friendly as those available with Gusto. We had to switch because some specific functionalities were needed, now I wish we could have done without it.

"Okay system, Terrible Customer Service and Implementation Team"

What do you like best about Paycor? It is a good system for employees. Seems stable, and I like the analytics and reporting. What do you dislike about Paycor? The customer service is terrible. The implementation process was a nightmare. We did not have one project manager, just separate contact on each section of payroll, benefits, recruiting, and time and attendance. One would be good but then have to wait on our terrible payroll contact who never gave us dates and was always behind. They ...

once you sign up, you are on your own!!

I cannot imagine getting worse customer service anywhere else. I hired them to do my payroll and right off the start as soon as I signed up all communication stopped. The worst salesman I've ever dealt with, Chris Crawford just wanted to sign me up and then let me suffer through one problem after another. I had reached out to him on multiple occasions with no response. Once you sign up you are on your own! They claim that they take care of everything but let me tell you it's a full-time job ...

No service after onboarding

The onboarding team is dedicated and helpful. After onboarding there is no account manager, no point of contact. The customer service team does not seem knowledgeable (each CSR seems to provide a different solution), and follow up is almost non existent. The software is okay, but working through an issue is nearly impossible due to the lack of service.

This is the worst payroll provider I've…

This is the worst payroll provider I've dealt with in my career of over 30 years. I've been trying to change some services for two months, but have gotten nowhere despite multiple, lengthy phone calls and emails. I continue to be charged for services I've cancelled. I'm stuck in the short-term because if I block Paycor from ACH access to our bank account, it means I can't pay our employees either. If you are considering Paycor as a payroll provider, I highly encourage you to choose any ...

Horrible

Horrible, terrible, no good company. The customer service can't be any worse. Constantly changing employees, don't respond to requests for assitance. Raising prices constantly.