Paycor Reviews in January 2025: User Ratings, Pros & Cons

Emails into the VOID

I have to agree with other reviews. Paycor was once a company with outstanding customer service, which was the reason I changed from another service. THAT IS GONE. I had to close my business when I moved across state lines. They did not report my info the IRS for the end of year W2 for employees despite the assurances of the "Offboarding" member I spoke to that they would and now I am literally paying the penalties. To make matters worse, it has been over a month since I submitted my ...

"Unsatisfied"

What do you like best about Paycor? I am very nuetral about Paycor. Just to prove my point, your system logged me out "are you still here?" which I couldn't answer because I was in this pop up filling this survey out. So I got logged out and am now starting all over. What do you dislike about Paycor? Glitches all the time in the system. Perform Time can't support our shift differentials so we are stuck in Time and Attendance which we don't like. Your customer service has greatly declined ...

Stay away from Paycor!

We have used Paycor for the past 10 years. Starting in May 2023, they sent us an email telling us that basically our prices were increasing 45%-50%! I responded in shock asking if we could discuss over the phone. They were incredibly rude (via email btw) and stated that if I insisted on speaking with them, I would have to sign up and put my name in a queue and that they couldn't even tell me when they would speak to me. I immediately reached out to other processors to quote me and their ...

Bad Payroll Company

Please do yourself a favor and stay clear of this payroll company. The customer service is the absolute worse.

Worst customer service ever

Worst customer service ever. Don’t use This company. Not surprised at all there is so many negative comments. Am surprised they actually have two stars. Use someone else!! Beware

Paycor technical support is horrible

Paycor technical support is horrible! Any problems, you have to resort to "chat' and the problems are assigned to some team which in reality is a big black hole! The sofware itself has some great features, however the lack of an assigned rep for your own account is the biggest issue when something is wrong. Technical knowledge to actually problem solve in a timely manner is non existent. Awful!

Worst customer service

Worst customer service. Good Luck getting a hold of them

Awful support and customer service

We use this HRIS system and have to call or chat probably once a week for help or support. Their customer service team is not trained at all. There are no supervisors to oversee or help in escalated instances. Their chat people just paste from their knowledge base and on the phone you are transferred multiple times or left on hold for 30 minutes - an hour. No help. Absolutely awful.

Worst customer service ever

Date of experience: April 04, 2023

Awful onboarding/support/people, software seems OK

Software seems powerful and is intuitive enough to use, usually. Which is good because so far the people suck. Implementation/onboarding is AWFUL. The people don't know what they're doing, have terrible quality control (mistakes in data entry, configurations of deductions, how things report on W2s!, etc.) and are impossible to get a hold of to ask questions, get help, etc. Everyone is silo'd so no one really knows how the system works end-to-end. Everything is done by checklist, so no ...