Paycor Reviews in January 2025: User Ratings, Pros & Cons

"Okay system, Terrible Customer Service and Implementation Team"

What do you like best about Paycor? It is a good system for employees. Seems stable, and I like the analytics and reporting. What do you dislike about Paycor? The customer service is terrible. The implementation process was a nightmare. We did not have one project manager, just separate contact on each section of payroll, benefits, recruiting, and time and attendance. One would be good but then have to wait on our terrible payroll contact who never gave us dates and was always behind. They ...

"Okay system, Terrible Customer Service and Implementation Team"

What do you like best about Paycor? It is a good system for employees. Seems stable, and I like the analytics and reporting. What do you dislike about Paycor? The customer service is terrible. The implementation process was a nightmare. We did not have one project manager, just separate contact on each section of payroll, benefits, recruiting, and time and attendance. One would be good but then have to wait on our terrible payroll contact who never gave us dates and was always behind. They ...

"Terrible customer service - slow response times and limited phone support"

What do you like best about Paycor? Nothing. After reviewing other payroll providers, we have found that just about every provider is better than Paycor. What do you dislike about Paycor? The response time on cases is extremely long. They now limit phone support and push everyone to emails. The customer service team often isn't very nice either. What problems is Paycor solving and how is that benefiting you? They were simply a payroll provider.

once you sign up, you are on your own!!

I cannot imagine getting worse customer service anywhere else. I hired them to do my payroll and right off the start as soon as I signed up all communication stopped. The worst salesman I've ever dealt with, Chris Crawford just wanted to sign me up and then let me suffer through one problem after another. I had reached out to him on multiple occasions with no response. Once you sign up you are on your own! They claim that they take care of everything but let me tell you it's a full-time job ...

once you sign up, you are on your own!!

I cannot imagine getting worse customer service anywhere else. I hired them to do my payroll and right off the start as soon as I signed up all communication stopped. The worst salesman I've ever dealt with, Chris Crawford just wanted to sign me up and then let me suffer through one problem after another. I had reached out to him on multiple occasions with no response. Once you sign up you are on your own! They claim that they take care of everything but let me tell you it's a full-time job ...

"Helpful and all-inclusive"

What do you like best about Paycor? Helpful and responsive from initial interest to moving various platforms into one great platform! That there are so many features located with a single-sign-on and administrative training to review what could be possible. What do you dislike about Paycor? Not dislike but it was slightly unclear of who to assign to which point-person for information. Some Paycor specialists were assigned to our original point person but didn't know who was handling another ...

"Paycor works for us!"

What do you like best about Paycor? The live tutorials and the chat feature. What do you dislike about Paycor? Long wait times on the phone. Not always getting chat to work appropriately. What problems is Paycor solving and how is that benefiting you? Paycor has had a new account exec reach out to us which has been nice. They have been able to show us new features that we may not be utilizing.

"My Paycor Experience"

What do you like best about Paycor? I like the flexibility of being able to use the app and the ability to customize reporting. What do you dislike about Paycor? I don't like that I can't always pull the exact data I need. We are starting to use Benefits Advisor, and the reporting feature is not as easy to use. What problems is Paycor solving and how is that benefiting you? Paycor is working the kinks out of our new Benefits Advisor module as we are preparing for Open Enrollment.

"Overall Positive"

What do you like best about Paycor? Paycor has evolved over the years which has allowed them to continue to meet our needs. I love their recruiting tool best. It is by far the best ATS I have used. What do you dislike about Paycor? 2020 and 2021 presented many challenges in the service realm. We also struggled with glitches with Paycor Time, but this has been resolved now and we are in a good place. What problems is Paycor solving and how is that benefiting you? Training - We are using ...

"easy to use for daily duties"

What do you like best about Paycor? The drop-down menu is usually pretty easy to use What do you dislike about Paycor? CUSTOMER SERVICE AND KNOWING PA TAX LAWS What problems is Paycor solving and how is that benefiting you? At this time, none.