Otter.ai Reviews in January 2025: User Ratings, Pros & Cons

Terrible Customer Service

The software is not too bad, but it is impossible to contact Customer Services

Dishonest, terrible customer service avoids refunding Pro plan

I recently purchased the $150 Otter Pro 12 month plan and immediately encountered multiple issues with privacy, integrations and overall app usability. I contacted customer service the same day. Canned replies advised me to wait, then asked me to provide more information, then flat out ignored me ticket for over two weeks. It was clear that Otter.ai had no interest in acknowledging issues with their app, so I cancelled my subscription and requested a refund. Otter.ai responded that they ...

Toxic attitude towards their customers

The transcription is fine, but beware their attitude to customers. The platform has been set up to trick you into adding additional seats: a setting is automatically enabled that means when you share a recording with a colleague, it creates a new seat for them AND BILLS you for that seat immediately. They have a no refund policy, and although I did manage to get a refund in this case, their support implied that they were doing me a favor. Obviously a toxic attitude towards their customers, ...

Toxic attitude towards their customers

The transcription is fine, but beware their attitude to customers. The platform has been set up to trick you into adding additional seats: a setting is automatically enabled that means when you share a recording with a colleague, it creates a new seat for them AND BILLS you for that seat immediately. They have a no refund policy, and although I did manage to get a refund in this case, their support implied that they were doing me a favor. Obviously a toxic attitude towards their customers, ...

Dishonest, terrible customer service avoids refunding Pro plan

I recently purchased the $150 Otter Pro 12 month plan and immediately encountered multiple issues with privacy, integrations and overall app usability. I contacted customer service the same day. Canned replies advised me to wait, then asked me to provide more information, then flat out ignored me ticket for over two weeks. It was clear that Otter.ai had no interest in acknowledging issues with their app, so I cancelled my subscription and requested a refund. Otter.ai responded that they ...

"Otter.ai works well, but was tricky to figure out"

What do you like best about Otter.ai? Otter.ai is very good at live auto-captions, which I've used for several online Zoom events for accessibility purposes. While it doesn't rise to the level of human accuracy, it's still very good.

"Best virtual assistant for MOM"

What do you like best about Otter.ai? I like this product because this makes my life easy when I am on virtual meet either on Google meet or zoom. Otter will make sure all notes taken from meeting using AI. This make my life easy as after meeting preparing MOM is big task. This will save my lot of time as I get Minutes of meeting automatically using otter

"Great product - saves loads of time!"

What do you like best about Otter.ai? The time Otter.ai saves me is worth as much as I pay for it and more :) I'm thankful the accuracy is, overall, accurate. Otter.ai does the heavy lifting, for sure!

Otter keeps sending emails and unwanted…

Otter keeps sending emails and unwanted ads. There is no unsubscribe. I only like providers that do not phish

Otter keeps sending emails and unwanted…

Otter keeps sending emails and unwanted ads. There is no unsubscribe. I only like providers that do not phish