Oracle Field Service Cloud Reviews in January 2025: User Ratings, Pros & Cons

"Easy to understand"

What do you like best about Oracle Field Service Cloud? I chat and do telephone communication though Oracle. Makes my customer service job much easier. What do you dislike about Oracle Field Service Cloud? Freezes up from time to time which isn't fun. Recommendations to others considering Oracle Field Service Cloud: I think it's great that you can see calls and chats coming in. What problems is Oracle Field Service Cloud solving and how is that benefiting you? Order status, change of ...

"Oracle user"

What do you like best about Oracle Field Service Cloud? It is intuitive, once you understand the process flow. We run a program that integrates SAP with Oracle. When order programs are being updated, Oracle is constantly running in the background. This keeps routine processes such as invoicing simple and continuous. What do you dislike about Oracle Field Service Cloud? If you make a mistake, it isn't easy to correct. Due to the multi layer process, automation can quickly cause errors. What ...

"A great program"

What do you like best about Oracle Field Service Cloud? It is very helpful and easy to navigate. What do you dislike about Oracle Field Service Cloud? No bad complaints so far after 3 years of using it What problems is Oracle Field Service Cloud solving and how is that benefiting you? Reviewing calls, providing excellent customer service to customers.

"Does What You'd Expect"

What do you like best about Oracle Field Service Cloud? Easy to navigate, easy to log information through, easy to send requests through. What do you dislike about Oracle Field Service Cloud? Notifications should be linked to phone number as well. What problems is Oracle Field Service Cloud solving and how is that benefiting you? It is a commitment system for employees to log info and request time off. It takes away the need for more manual systems.

"Low-cost system allows you to keep track of employee activity to reduce costs"

What do you like best about Oracle Field Service Cloud? This program allows you to increase efficiency and reduce costs by keeping track of employee and customer activity that allows you to solve business problems and improve organization. What do you dislike about Oracle Field Service Cloud? There are virtually no downsides of using oracle, other than the accuracy is 98% What problems is Oracle Field Service Cloud solving and how is that benefiting you? Oracle Field Service Cloud allows us ...

"Well integrated!"

What do you like best about Oracle Field Service Cloud? Interoperability with on premises systems, and ensuring integrated nature of the cloud services What do you dislike about Oracle Field Service Cloud? I've run up against Oracle's broken security model, unintuitive performance tuning tools, and finicky optimizer. Just once out of all ocassions though. Not so bad Recommendations to others considering Oracle Field Service Cloud: Oracle is way ahead of competitors! What problems is Oracle ...

"Great For what I need"

What do you like best about Oracle Field Service Cloud? I like that this seems somewhat intuitive, and I was able to pick it up quickly What do you dislike about Oracle Field Service Cloud? Sometimes it takes several steps to make it more customized to what I need to do. What problems is Oracle Field Service Cloud solving and how is that benefiting you? This has helped us shuffle 'paper' back and forth quite a bit without the actual shuffle.

"Oracle Review"

What do you like best about Oracle Field Service Cloud? It is convenient to access all the information I need from various devices. What do you dislike about Oracle Field Service Cloud? Some of the interfaces are not very intuitive. What problems is Oracle Field Service Cloud solving and how is that benefiting you? Using it to store and organize drawings.

"Overall solid program with minor glitches "

What do you like best about Oracle Field Service Cloud? Very user friendly and easy to navigate What do you dislike about Oracle Field Service Cloud? Runs a bit slow at times and doesn’t let you cancel a submission What problems is Oracle Field Service Cloud solving and how is that benefiting you? Call note-taking and sending emails

"Oracle"

What do you like best about Oracle Field Service Cloud? It has the function now to auto code documents What do you dislike about Oracle Field Service Cloud? Oracle crashes a lot and sometimes while it’s loading or refreshing it freezes up What problems is Oracle Field Service Cloud solving and how is that benefiting you? Provides easy access to customers information