OpenWater Awards

Fantastic solution to streamline our awards

What do you like best? OpenWater has taken our Association Awards program from multiple spreadsheets and surveys to one streamlined process that allows us to be much more efficient. What do you dislike? Like any program it takes a little bit of time to understand all of its capabilities, but once oyu understand you realize the full potential of the software. What problems are you solving with the product? What benefits have you realized? We are gaining staff time back and also ...

Love Open Water

What do you like best? I love OpenWater. Not only is the system easy to use and to customize to your specific program, but the customer service is phenomenal. Any time i have a question or concern they respond immediately, and also do our external client-facing customer service as well. What do you dislike? We are currently working with our support reps to add in a few more layers of customization. Part of OpenWater's excellent price point is that we do a bit more of the heavy lifting ...

Exceptional Customer Service

What do you like best? OpenWater has allowed us to take a very manual abstract process and turn it into a much more digital format which has eliminated hours of staff time. The best part is the exceptional customer service we receive from the OpenWater team. They have been tremendous and so responsive. What do you dislike? The only thing that is somewhat uncomfortable is the growing pains of learning a new system but really the OpenWater team has been incredibly helpful through it too. ...

The Challenges of a Complex, Multi-layered Awards Program

What do you like best? OpenWater took on my association's extremely complex and multi-layered awards program and has answered every challenge we have encountered with setting up the program initially, running it through the first two seasons and making it easy to use for our members. Their response and support have been top shelf. Each time we have hit a roadblock, OpenWater has provided solutions that answer the need and improve the program. What do you dislike? OpenWater prefers ...

Efficient platform for multiple award program managment

What do you like best? The ease of use for managing multiple award programs has been great. Templates that can be used between different programs are easy to construct and reuse. Over the past 2 years, I've managed 7 different programs with different flavors (sector-focused awards, broad campus-wide applications, rolling basis grant applications, post-award grant reporting progress tools). The customer service has been above and beyond what I expected. What do you dislike? The number ...

Easy to Enter, Easy to Judge, Easy to Manage

What do you like best? We're just wrapping up our fourth annual awards program with OpenWater. The entrants find the entry process to be straight forward, and the judges appreciate the simplicity of the judging process. It's easy to run a successful program with OpenWater. What do you dislike? Figuring out the category groups and which questions show on the entry form for each category group is somewhat difficult to figure out. Recommendations to others considering the product: ...

Continues to add value and be a great return on investment

What do you like best? It's difficult to pick just one when the product and the customer support have both been exceptional. We initially chose the OpenWater platform to address our calls for proposals around around our events, but the flexibility of the product has allowed us to use it for a host of other programs that were all being run on legacy custom built software. But in addition to the configurability of the product, the entire OpenWater support team has been probably the most ...

Great Product with Excellent Support

What do you like best? The efficiency this platform has provided our awards program reduced our adjudication time from months to a couple of weeks. What do you dislike? Nothing. The system is intuitive, responsive and very easy to work with. Recommendations to others considering the product: Perhaps implement a Single Sign-On process that is tied to our association membership system. What problems are you solving with the product? What benefits have you realized? Our awards ...

Great service and easy to use product

What do you like best? I love how easy the platform is to use. Once I got my bearings, I have been able to build and change things for our programs with no hassle. I also appreciate the high level of customer service we receive. What do you dislike? The only downside is that our company requires a specific template be used for the front end to correspond with our brand guidelines. It sometimes means I need the Dev team to work on things instead of being able to handle myself. What ...

Awards product operating off Openwater sites

What do you like best? The customer service is always a 10/10. From quick questions asked via the bot to more drawn out projects like our recent merge to hosting our sites on the platform, service is always top. What do you dislike? The ability to talk to some other platforms we utilize, like Campaign Monitor, would be amazing. Recommendations to others considering the product: Connect with their staff, and they'll find the solution that works best for your business goals. What ...