OpenText Documentum Reviews in January 2025: User Ratings, Pros & Cons

Good--but not the best.

PROS & CONS What are the best aspects of this product? One of the main things that I love about this program is that it respects the environment of the programs with which our clients use. This makes working together--including the editing and approval phases--run much more smoothly. Just about anyone can use this tool too, and at any program they wish to open documents in.

A brilliant cloud-based storage solution.

PROS: Documentum has given us a reliable and extensive space for all of our files. We’re in this partnership for the long-haul, for sure. CONS: You can’t expect Documentum to just magically organize your files for you. You need to set aside time to categorize your files and save them under specific fields. Otherwise, you would have trouble searching for keywords without declared main categories. Other than this tedious task, everything works smoothly for us.

I'm a heavy Documentum user.

PROS & CONS What are the best aspects of this product? One major benefit that I see in using Documentum is that I can access files in just about any platform--in my work station, my PC, and even my mobile devices.

I’m a heavy Documentum user.

PROS: One major benefit that I see in using Documentum is that I can access files in just about any platform--in my work station, my PC, and even my mobile devices. CONS: It’s quite difficult to learn. Although there are certain tutorials available, these can add up to the confusion too.

Reliable platform for storing files.

PROS: We can easily retrieve files from the database by just keying in a few search words. The actual process of downloading files from the database is pretty swift too. CONS: It takes a while to find certain files that have a lot of similar tags on our metadata.

Works well for companies that have operations all around the globe

PROS: Documentum allows us to access and manage documents across multiple operations all over the globe. It stores a pretty reliable timeline of the different updates that we have done on certain documents too--allowing us to follow the improvements and see the history of file versions.

Above anything else, this tool is reliable.

PROS: The best thing about Documentum is its reliability. It boasts of impressively robust functions that meet the requirements of my team. It has plenty of room for personalization too--letting me set my preferences quite easily. When it comes to working with other software, Documentum delivers well in this department too. Searching through the files are no longer as tedious. In fact, this feature alone sets Documentum apart from all other similar solutions.

Handles licensing tasks for us.

PROS: Documentum takes care of all the nitty-gritty of product launches for us. It handles the tasks that not a lot of us in the company are subject-matter experts of--such as the processing of licenses and feasibility of projects. This tool has given us a good value for our money, considering the number of people there is in our company.

Pretty positive experience so far.

PROS: First of all, I agree with most reviews saying that this tool is user-friendly. I was able to learn it very quickly. Second, I think it’s great how it allows the admin to restrict access to certain documents. It is through this that we can rest easy in knowing that some of our more classified documents are protected. Getting approval is pretty efficient in this platform too. And finally, I love how it saves versions of a document so we can easily trace the changes that have been done ...

"Overall easy to use, across the office"

What do you like best about OpenText Documentum? The architecture means easy implementation of new packages for users who don’t directly deal with technical and financial aspects of licensing too. Makes it easy to use in particularly large offices, and at minimal cost.