NinjaOne (NinjaRMM) Reviews in January 2025: User Ratings, Pros & Cons

"NinjaOne is Awesome"

What do you like best about NinjaOne (formerly NinjaRMM)? I have been using NinjaOne for over a year now. The onboarding process to NinjaOne was seamless, it all happened in less than a day. It's simplified interface makes it easy for me to provide patch management and automated solutions to my clients. The intergration with Kaseya IT Glue make it seamless to import live data into my IT Glue instance. It's great how the two platforms communicate so well. My account manager has been great in ...

"Great, it helps our small IT team a LOT"

What do you like best about NinjaOne (formerly NinjaRMM)? Patching, I like how easy it is to automatically patch different computers, and sorth them into groups. I also like the ability to run scripts on the fly and attach them to Custom fields such as battery life. What do you dislike about NinjaOne (formerly NinjaRMM)? I really don't dislike much of anything from NinjaRMM. Sometimes the patching has issues with scans but I think it only has to do with certain settings on the PC or ...

"M.A. Polce's RMM of Choice is NinjaOne!"

What do you like best about NinjaOne (formerly NinjaRMM)? We spent a lot of time reviewing the competition before choosing our next RMM. We have been with NinjaOne most of 2023. We chose NinjaOne for many reasons. For starters, their executive sales team is extremely friendly and helpful. Immediately off of the jump you get an experienced engineer to answer your real questions while you learn the product. The engineer follows you when you become a client and you are given a dedicated ...

"An IT RMM that suits our team's need"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to manage and navigate unlike any other RMM tool. The Ninja Dojo also helps us a lot during the testing up to the migration. Issues were resolved immediately with the help of our account manager What do you dislike about NinjaOne (formerly NinjaRMM)? The migration from an old Ninja platform (manage by 3rd party) to our own NinjaRMM seems to be a pain. We tried to follow what was in the dojo but unfortunately some machines are ...

"Great On-Boarding and Support!"

What do you like best about NinjaOne (formerly NinjaRMM)? We were in a pinch and needed a new RMM tool fast. The ease of on-boarding and the support we got during implementation was supurb. What do you dislike about NinjaOne (formerly NinjaRMM)? So far there has been no issue with NinjaOne at all! What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Being able to have one central point for our backups, endpoint management and AV/AM has made managing our ...

"NinjaOne is the answer"

What do you like best about NinjaOne (formerly NinjaRMM)? As an IT guy, the best part about NinjaOne is hands down the remote automation and integration with remote desktop apps like Splashtop. Being able to connect to any of my customers pcs in an instant saves time for me and the customers I'm supporting. The ticketing system helps me stay on top of customer support queries. What do you dislike about NinjaOne (formerly NinjaRMM)? So far there hasn't been anything that I dislike about ...

"Needed a capable RMM solution quickly, Ninja was up to the task!"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to use interface, intuitive layout. It was easy to learn and master Ninja. Liked the integrated RDP and AV. Support for 5 scripting languages. Patch Management. What do you dislike about NinjaOne (formerly NinjaRMM)? Missing some features of more established RMM providers Details pane on a workstations is very rich, even has Bitlocker key, however missing some basic info such as installed printers, and mapped drives. What ...

"Best Decision we Made"

What do you like best about NinjaOne (formerly NinjaRMM)? the access to detailed guides and resources and quick customer support when I have questions. easy to use and monitor for a one man team, easy implementation from the very start of our service. I frequently use the software from my phone without issue, making it the ideal system for someone that is mostly remote. it has many features that I make use of as a single technician and I have found easy integration such as sso with google ...

"Others had doubts and said it could not do all that it said it could."

What do you like best about NinjaOne (formerly NinjaRMM)? You can group devices by policy and drill down to what you need quickly. The second best feature are the automation tools provided. What do you dislike about NinjaOne (formerly NinjaRMM)? When users open tickets they come into the system as contacts. There is not away to migrate them to users. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Inventory of my assets and visabality of the enviorment

"NinjaOne is awesome!"

What do you like best about NinjaOne (formerly NinjaRMM)? Patch management for both operating systems and software has been invaluable to our environment. Its easy, intuitive, and fully automated with minimal backend configuration. The prepopulated script library has also been great to browse and utilize. What do you dislike about NinjaOne (formerly NinjaRMM)? At the onset, the alerts and notifications got a little out of hand; however fine tuning that isn't difficult at all. What problems ...