NinjaOne (NinjaRMM) Reviews in January 2025: User Ratings, Pros & Cons

"Great product for remote monitoring"

What do you like best about NinjaOne (formerly NinjaRMM)? Allows for quick analytics on all computers that are in the network. What do you dislike about NinjaOne (formerly NinjaRMM)? It can be slow at times when connectting remotely. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Quick and easy help desk resolutions

"A great partner for success!"

What do you like best about NinjaOne (formerly NinjaRMM)? Starting with Ninja was easy to implement, manage and looks great when showing the system to clients. We use the system everyday. Their support whether from your account reprasentative or technical has always been timely if not lightning fast. When we added their backup the onboarding was easy and quick including finding answers to the hard questions and honestly admitting when they had to "find out: more to match our needs. Always a ...

"Simple yet feature packed & Excellent support service"

What do you like best about NinjaOne (formerly NinjaRMM)? I like that the support team is very engaged, responsive, and knows their stuff. We've never wasted time on the system waiting on replies while learning the ins/outs, and all responses are informative and directly answer the questions we have. The system is easy to learn, easy to deploy, and easy to manage. What do you dislike about NinjaOne (formerly NinjaRMM)? MacOS functionality - but this is a hurdle we've found with all RMMs. ...

"NinjaOne, A Great Service"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne has allowed us to accellerate our adoption of cyber security programs at a record pace though automated patch management. What do you dislike about NinjaOne (formerly NinjaRMM)? This is more of a feature request: As a remote company, the ability to securly onboard new employees through automated installing of programs would be of great help. Intune allows for such a process directly from partnered computer companies. What ...

"Best RMM Tool!"

What do you like best about NinjaOne (formerly NinjaRMM)? The corporate team dedicated a substantial amount of time to thoroughly evaluating NinjaOne and its competitors. Once the decision was made, we were assigned a Sr. Account Manager and an onboarding Technical Team. Saddie and the technical team proved to be exceptionally helpful, knowledgeable, and approachable throughout the process. Transitioning from our previous RMM was seamless, thanks to meticulous preparation and the ...

"NinjaOne is an AWESOME suite of products!"

What do you like best about NinjaOne (formerly NinjaRMM)? Their interface is easy to navigate - their feature sets continue to grow with every update (release) - they listen to their partners and continue to implement new things that help MSPs do their job with ease! And my account manager Randy Simmons is the BOMB! What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing - no complaints - does everything I need and so many things that I need to learn to use and implement What ...

"A Managed Service Providers Dream"

What do you like best about NinjaOne (formerly NinjaRMM)? Here are six positive things about NinjaOne RMM software: 1) User-Friendly Interface 2) Comprehensive Monitioring and Alerting 3) Automation and Scripting 4) Patch Management 5) Remote Access and Control 6) Customer Service Overall, NinjaOne RMM software offers a user-friendly experience, powerful monitoring capabilities, automation tools, patch management, and remote access features that can greatly enhance IT professionals' ability ...

"Solid Product for an MSP Starting Out or Experienced"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja's detail level about a system and inclusiveness of varied number of tools to do more. What do you dislike about NinjaOne (formerly NinjaRMM)? Scheduled tasks and grouping of those tasks can have issues. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Workstation analysis organization and ability to manage all endpoints at once

"NinjaOne - Game Changer"

What do you like best about NinjaOne (formerly NinjaRMM)? For an extra lean staff, Ninja provides simple onboarding, immediate provisioning of automation, reporting, remote access and controls. Ninja is consistant in communications and takes customer requests seriously for a roadmapped release of new features and fixes. Support and customer success are wonderful, including the extensive community and reposity of information (Dojo). For our organization, the platform is growing into a single ...

"Clean and quick, big upgrade from our previous RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? The UI speed and feature set is great, remote access tools are very powerful and clean. What do you dislike about NinjaOne (formerly NinjaRMM)? The documentation module is a bit lacking, but it is in Beta. Some missing features that would be great (internal KB, for one). What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We had been on Syncro for several years and the updating/patching/support tools ...