NinjaOne (NinjaRMM) Reviews in January 2025: User Ratings, Pros & Cons

"NinjaRMM has been a godsend for me to manage my company"

What do you like best about NinjaOne (formerly NinjaRMM)? I recently switched from a competitor to NinjaRMM and the difference has been night and day! Ninja's platform just works out of the box. Super easy to implement, and with a couple of exceptions and tweaks, their support was quick to provide solutions instead of finger pointing as the last vendor did ad-nauseum. I use Ninja every single day, whether its to just peek at pending updates or add new endpoints from a Discovery job. The ...

"Great product, with a great support system"

What do you like best about NinjaOne (formerly NinjaRMM)? Ease of use and quality customer support. What do you dislike about NinjaOne (formerly NinjaRMM)? Lack of IdP for authentication in Okta SSO. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Support for both MAC and Windows products allowing a consolidation of our technology stack into a single solution. Simple

"A massive upgrade for our IT tool kit"

What do you like best about NinjaOne (formerly NinjaRMM)? It has an intuitive interface and gives easy to action information. We can better manage our fleet thanks to the tools and information NinjaOne provides. What do you dislike about NinjaOne (formerly NinjaRMM)? No custom report builder for building reports with specific information outside of the provided report templates. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? NinjaOne surfaces useful ...

"Converting from another RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is simple to use without losing the power that we expect from our RMM services. We converted over from another MSP and found that the overall product of NinjaOne continues to be better than anything we got from our previous partnership. What do you dislike about NinjaOne (formerly NinjaRMM)? So far, we have not had any significant issues with NinjaOne. There has been very little complaint from anyone on my team about the ...

"Super easy and most important it works!"

What do you like best about NinjaOne (formerly NinjaRMM)? having insights of which host is not updated and able to push windows updates automatically and the integration of Ninja Remote is a great must have features. Customer support is also very prompt. Implementation was super easy. Overall UI is easy and intuitive. Have been using it daily since day one for the past 6 months. What do you dislike about NinjaOne (formerly NinjaRMM)? i dont think there is anything that i dislike about ...

"Excellent software"

What do you like best about NinjaOne (formerly NinjaRMM)? I like how all the scripts and the easiness of logging into the end users computer. The implementation is great. I use this software everyday. I have about over 350 + end users. It is an easy program to intergrate updates and push scripts to the users. I also love the custmer support . What do you dislike about NinjaOne (formerly NinjaRMM)? nothing so far. You have to put in your own scripts. What problems is NinjaOne (formerly ...

"Great Product with Helpful Engineers and Community"

What do you like best about NinjaOne (formerly NinjaRMM)? How easy it was to implement the RMM and deploy it to our customers and how supportive their staff has been as we continue to expand our monitoring and automation abilities. Also how transparent the development team is with upcoming changes and features. What do you dislike about NinjaOne (formerly NinjaRMM)? The network monitoring appliance piece could be easier to use. What problems is NinjaOne (formerly NinjaRMM) solving and how ...

"NinaRMM is the perfect RMM solution in our company"

What do you like best about NinjaOne (formerly NinjaRMM)? We can manage all our 250+ devices in one envoirment from all over the place this helps us a lot. What do you dislike about NinjaOne (formerly NinjaRMM)? nothing, everything is really good and cool about ninarmm What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Scripting and automation

"This is an amazing team to work with."

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of set up is hard to beat when using anything What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing the experts here at ninja are the best in the business of MSP What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? All of the problems going forward were solved by the remote monitoring

"Completely Changed our IT Department"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne took our IT department and completely transformed the way we work. Instead of utilizing seven separate tools, we were able to consolidate everything under a single pane of glass. We now have great insight into our inventory, patch status on endpoints and servers, a streamlined ticketing system, the ability to monitor the health of our systems and quickly address any issues, and a central repository of all IT knowledge. The ...