NinjaOne (NinjaRMM) Reviews in January 2025: User Ratings, Pros & Cons

"NinjaOne has completely changed out business"

What do you like best about NinjaOne (formerly NinjaRMM)? The easy to use platform and simple device deployment makes our business 10x more efficient. Our customers love the easy to use ticketing system embedded into our company logo on their task bar, and makes reaching us very easy. On the engineers side, managing tickets and devices has never been easier. What do you dislike about NinjaOne (formerly NinjaRMM)? Our only request is the ability to have a display in the office with ...

"NinjaOne is one of the best RMM tools I've ever used!"

What do you like best about NinjaOne (formerly NinjaRMM)? The interface is simple to navigate, the scripting and patching process works well and having backup and Teamviewer built in allows us to accomplish our needs without requiring multiple tools. What do you dislike about NinjaOne (formerly NinjaRMM)? The reporting options could be more robust but that has improved since we first starting using the product. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting ...

"Best RMM we ever used"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to work with great support ease of implemenation What do you dislike about NinjaOne (formerly NinjaRMM)? do not have any issues with NinjaRmm it works all the time perfect What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Our clients enjoy no issues with thier system

"Stellar RMM Tool"

What do you like best about NinjaOne (formerly NinjaRMM)? - Easy, clean web-based interface - Agent install is quick and agents start checking in almost immediately (with seconds) - Active development and road map features; Ninja team is constantly making improvements and releasing quality and feature updates (MDM now in beta) - Multiple remote access methods: Splashtop, Teamviewer, Ninja Remote (all built-in/included in license) - Access to remote: CMD/Terminal (as user or as system), ...

"After switching from CW Automate, NinjaOne is a dream!"

What do you like best about NinjaOne (formerly NinjaRMM)? the simplicity of running custom powershell scripts on demand, scheduled, bundled as part of a policy, etc., are fantastic. I haven't fully dived into EVERYTHING it has to offer, though I'm using Ninja Ticketing, integration with a separately purchased CW Control license (which I'll be letting expire due to NinjaOne's FREE integration with TeamViewer, Splashtop, and their built-in Ninja Remote for manual control). I'm just now ...

"Awesome product, it helps us a lot on managing remote laptops"

What do you like best about NinjaOne (formerly NinjaRMM)? Having to monitor and manage your devices remotely What do you dislike about NinjaOne (formerly NinjaRMM)? None so far, every feature on our subscription are very useful Recommendations to others considering NinjaOne (formerly NinjaRMM): It is an awesome product to use if you are managing devices remotely, I highly recommend this. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Proactively ...

"Amazing tools for IT service providers!"

What do you like best about NinjaOne (formerly NinjaRMM)? The good ol' buzzword "single pane of glass"! Ninja provides much of the needed information and actions for an IT service provider in one easy to use place. Not to mention the integrations and capabilties with scriping and custom fields. What do you dislike about NinjaOne (formerly NinjaRMM)? No negative comments to report at this time What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Putting ...

"NinjaOne - IT Team scalablity and performance at a great price"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne has allowed us to scale a very small IT team to cover an international user base with no increase in headcount. It gives us visibility into and control over our IT infrastructure that we never had before without needing a team just to manage the software/deployment. Their customer support is fantastic and it's a tool that has made my daily life as an IT technician and IT leader much better. What do you dislike about NinjaOne ...

"Simplifying & Powering up our IT team"

What do you like best about NinjaOne (formerly NinjaRMM)? I really love working with the NinjaOne team & product. They help make my life so much easier and have helped remove a lot of our frictions and frustrations we used to have We are a small IT team, and NinjaOne is helping us to gain insight into all of our devices & powering up our ability to support our teams. The best feature currently has to be the ability to deploy our own .exe's remotely. It's helped speed up onboarding new ...

"Ninja Has been a wonderful vendor."

What do you like best about NinjaOne (formerly NinjaRMM)? Elegantly simple, yet feature rich RMM Solution. What do you dislike about NinjaOne (formerly NinjaRMM)? Not quite as mnay integrations as CW, but hasn't been a big challenge for us. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Remote access and Management of client endpoints.