NinjaOne (NinjaRMM) Reviews in January 2025: User Ratings, Pros & Cons

"NinjaOne - A great endpoint management service"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne helps me manage, monitor, and control everything that goes on with my endpoint devices. It provides insight into endpoints without getting up and walking around the office all day. NinjaOne saves time for my system administrator, as well as myself. What do you dislike about NinjaOne (formerly NinjaRMM)? So far, we have liked everything that has been offered with NinjaOne. I wish NinjaOne included the endpoint backup solution ...

"Easy set and simple to use"

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of set up and intergration and the simplicity of using ninja one. The patch mangement really cuts down having to install all of the windows updates. With the remote tools it makes fixing issues a lot more seemless as you can see what the user is seeing. The customer support is always ready and waiting to help and also ensure that you get the best out of ninjaone. I am in ninja one every single day. What do you dislike about ...

"Using NinjaOne has been a game changer for our IT Support team."

What do you like best about NinjaOne (formerly NinjaRMM)? The speed of it effectiveness on Remove devices. Regardless of the Geo location of the device or the Network strength, NinjaOne has proved to fast intems of runining scripts or policies on devices. The new patch management feature for Mac OS is really helpful. NinjaOne is very easy to deploy, once the Agent has been installed, you are good to go. The Out of Box Scripts and Policies are easy to implement, as easy as just selecting ...

"Excellent Product which makes life easy"

What do you like best about NinjaOne (formerly NinjaRMM)? The fact they are always developing the product. New exciting features. What do you dislike about NinjaOne (formerly NinjaRMM)? The Helpdesk module needs improving for sure. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? managing and monitoring endpoints. Ninja does a great job at it.

"It makes our daily work easier"

What do you like best about NinjaOne (formerly NinjaRMM)? It makes our daily work easier. The communication with the technical support is at a high level, they always help us and implement the services we requested. The nature of our work is such that we use Ninja all the time. Without Ninja, we won't be able to do it. The multitude of features are extremely useful to us. What do you dislike about NinjaOne (formerly NinjaRMM)? I can't add anything. Everything is at a high level. What ...

"Most helpful Tool in IT"

What do you like best about NinjaOne (formerly NinjaRMM)? Things just make sense. If I want to run a script on a machine, I just go to the machine and select the script I want to run. It's rare to find a tool that is so intuitive and helpful. What do you dislike about NinjaOne (formerly NinjaRMM)? I'd like to see even more out-of-the-box app installs available. There is also a few-day delay between a release of an update for application and when NinjaOne releases it to their ...

"NINJA IS AN EASY PRODUCT TO USE."

What do you like best about NinjaOne (formerly NinjaRMM)? The ability to run tickets and computer management. What do you dislike about NinjaOne (formerly NinjaRMM)? I wish it sent notifications via the application on tickets or ticket responses. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? No problems at this moment.

"Amazing simple, and keeps RMM a RMM Only"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is an amazing product, it truly keeps its focus on being an RMM and a great one at that. They have made so many advances in the last 3-4 years but not lost their focus on keeping the interface light, easy to navigate, and keeping the core functionality. We've been overly impressed by the focus on MFA and security compared to other products on the market and the integrations between their product and other mainstream PSA's ...

"Great Times Ahead"

What do you like best about NinjaOne (formerly NinjaRMM)? The free form scripting mode. For anything third party not supported we can build out our own updates. What do you dislike about NinjaOne (formerly NinjaRMM)? Third party patching library has a bunch of outdated apps no longer used. Overhaul that. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Not 100% sure. I just joined a month ago and we don't go live until January 1st. That being said, I ...

"Great platform for RMM and Patch Management!"

What do you like best about NinjaOne (formerly NinjaRMM)? I like the flexibility of the product and how simple it is to deploy and administer. What do you dislike about NinjaOne (formerly NinjaRMM)? I'd like to see improvements in reporting capabilities. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Primarily the remote support capabilities that allow us to support 6 locations from a centralized team.