NetHelpDesk Reviews in January 2025: User Ratings, Pros & Cons

MIGRATED TO HaloITSM

NetHelpDesk

What do you like best? Ease of use, quick overview and review of information What do you dislike? there are no dislikes at the present time What problems are you solving with the product? What benefits have you realized? Workflow within the organization

NetHelpDesk Review

NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

Alchemy Use of NetHelpDesk software

Integrated workflow with a bias on ServiceDesk with huge functionality allowing headroom for our business to grow into. Responsive support and accommodating of feature changes. 3CX integration a winner.

Halo Service Desk

What do you like best? Simple interface for agents to use. Easy to configure and reconfigure on the fly. We can implement new workflows, add departments, queues and processes as and when required. Integrated dashboards provide a window to current department and ticket status easily. Multiple features within one product simplifies multiple departments working together with knowledge base, software release notes, etc. Support has always been good during office hours. What do you ...

Ticketing software for msp

What do you like best? I like the ease of menu use and the way you cab tailor it to your own specific needs What do you dislike? The report feature is very bland and if you want more specific reports then you'll need sql queries skills Recommendations to others considering the product: This is a very good tool, end user self service portal and Web based service desk, the report tools do give you broad range of reports out of the box, still getting used to asset management through ...