NetHelpDesk Reviews in January 2025: User Ratings, Pros & Cons

MIGRATED TO HaloITSM

Excellent support from all the staff …

Excellent support from all the staff there. Actual module could use some work but the great customer service makes up for that.

Health Computer Systems, Inc. review of NHD

Thanks to NetHelpDesk and their staff we have been able to organize our software support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians as well as our clients and has become a vital part of our operations. Please keep up the good work!

5/5 Great product, great company

An extremely flexible and adaptable piece of CRM software backed by an excellent support and development team who are constantly improving the product and acting on customer feedback.

One stop shop for business support

In this dynamic world, NetHelpDesk has always evolved to fit into the ever changing business environment. The application can be used to support any operational unit of an organization. Service Desk, Logistics, Sales management the list is endless.The support for the app is awesome, with the team giving a listening ear to issues and suggestions which are subsequently used to improve he product. It has my highest recommendation

NetHelpDesk

What do you like best? Very easy to use, simple to integrate and have customized What do you dislike? We are using this within our company and have no complaints or dislikes What problems are you solving with the product? What benefits have you realized? workflow from a helpdesk standpoint, assists with the billing side of th ehouse

With NetHelpDesk I have improved my incident response time

What do you like best? NetHelpDesk is cloud based, so the website is completely fresh and with a very smooth synchronization. The user interface is easy to use and configuring it is very simple, so you can customize it to your liking. Another feature that I really like is that it is possible to integrate other applications using its API and automate certain tasks in our organization. What do you dislike? The documentation found on the website is from previous versions and differs from ...

Looking for tool to track productivity.

What do you like best? Halo allows for transparency and is a manager or supervisors friend! I am able to hold agents accountable for their actions as I can see everything that is being done throughout the day per team, per agent, etc. What do you dislike? I thought the reporting would be more specific to what we need and ready to go. I have found out by working with our representative that they can be customized to show anything you would ever want to see, you just need to know ...

A help desk solution with very useful components

What do you like best? What I like most about NetHelpDesk is that their installation, configuration and implementation are really easy to carry out, especially because they have a customer service that answers any question. As for the portal, it has an innovative and simple design, ideal for answering tickets in the shortest possible time. Another feature that I like is that every time a ticket is created the notification system sends an email indicating the ticket number with date and ...

A tool for IT management with many features

What do you like best? NetHelpDesk is an excellent alert service, to assign to each support area in your organization. Among its best features, I can highlight your own domain and notification automation, for simple or specific tasks allowing you to organize the workflow. It also has an excellent analysis tool to review each ticket in question. What do you dislike? Sometimes the incidents that were resolved in the previous year disappear and the customer support service is not ...

NetHelpDesk

What do you like best? Ease of use, quick overview and review of information What do you dislike? there are no dislikes at the present time What problems are you solving with the product? What benefits have you realized? Workflow within the organization