Loom Reviews in January 2025: User Ratings, Pros & Cons

"Amazing Experience using Loom so far."

What do you like best about Loom? I love love love the trimming feature! It allows be to go on recording even when I make mistakes knowing that I can go back and cut those clips off. I love that customers can easily install loom and record videos showing whatever issues they have on their end. What do you dislike about Loom? The screenshot feature needs improvement.I know it's in Beta though and there is a lot in store. Looking forward to when it's out of Beta and we can fully utilize it ...

"Easy to use. Very effective."

What do you like best about Loom? Easy to use. The recording is simple. The ability to split and then remove those "pregnant pauses" helps. What do you dislike about Loom? I don't find the speaker notes any use. Therefore I use PowerPoint in Presenter mode on the screen in front of the camera and record the other screen. This is a bit clumsy, and I know I could pay and have the ability to record an area of the screen. I'm working up to that. What problems is Loom solving and how is that ...

"An amazing tool that I can't use ENOUGH!"

What do you like best about Loom? I love being able to very quickly walk a customer through a complicated issue without having to type out a lengthy, overly wordy email that might not be fully read or comprehended. What do you dislike about Loom? There really isn't anything that I dislike. I know some members of my team use this in a more advanced way than I do. For how I use it, Loom is a great tool that I can leverage with almost every customer interaction that I have. What problems is ...

"Show, don’t tell!"

What do you like best about Loom? I can demonstrate a new feature or illustrate a user flow sticking point without having to write a long and laborious description in a ticket. It's quick and easy to record and editing before sharing it means I can cut out any flubs or muck ups. With a team in different time zones, it's invaluable to be able to communicate this way. It's so easy to integrate in to the browser and then you're set! What do you dislike about Loom? The only downside is that I ...

"Easiest way to cut down on meetings and create tutorials!"

What do you like best about Loom? Overall it's been amazing, I started on the free account then when I realized how much time it was saving me (with making tutorials for a remote team) it was an easy decision to start paying for it. They also roll out new features so I feel they really listen to feedback. I love how easy it is to use, even if you are not tech-savvy it's easy to use. It's easy to organize my recordings with folders and share them with team members and clients. It saves me so ...

"Can't live without it!"

What do you like best about Loom? It saves time hands down. I work in Customer Success and lot of times my customers can ask questions whose answers can be very detailed or difficult to comprehend over email. Who wants to read a research paper right? With loom I just record myself explaining my answer and the customer gets it immediately. Not just customers, if I have to share some findings or a product issue internally loom is very handy. What do you dislike about Loom? It does what it ...

"Ease Your Clients Minds With Helpful Walk Throughs!"

What do you like best about Loom? Our whole team uses this program to make explainer videos for our own team, for our clients as well as our coding team to show them when something on our website is not working correctly. What do you dislike about Loom? Nothing. I cannot say enough good stuff about this program! What problems is Loom solving and how is that benefiting you? We create tons of help articles for our clients on our blog and this is a great final touch for the walkthroughs to add ...

"I love Loom and enjoy using it"

What do you like best about Loom? The UX is simple, and easy to understand. It also has playback options at variable speed so I am able to view others videos at speeds of my own choosing. Also very clear when voice is added in terms of both quality and context. What do you dislike about Loom? Only thing I would change is to ensure loom is able to retain context about my usage. For example if I choose microphone off, it should persist that until I change it myself. What problems is Loom ...

"Best screen recording service/software"

What do you like best about Loom? Best screen recording service/software for businesses and freelancers incorporating Ai and professional editing steps with just button toggles is a huge asset. What do you dislike about Loom? It's not a dislike or a downside but 5 mins limitation on free plans can sometimes become not enough. Maybe set the limitations on quality but not recording duration. But for most cases 5 mins is more than enough that's why I don't think it's a dislike or a ...

"Loom has been a very helpful tool to our team in terms of providing instructions."

What do you like best about Loom? I like that it's so easy to use. I love the browser extension. One click and it'll show the options to start screen recording. What do you dislike about Loom? Not that I can think of (maybe sometimes it glitches, but that seldom happens tho) What problems is Loom solving and how is that benefiting you? It helps us get instructions ready for our teammates. With the videos saved in the Loom library, we have sprt of a database of our How-To videos which we can ...