LogRocket Reviews in January 2025: User Ratings, Pros & Cons

"Essential Tool"

What do you like best about LogRocket? Access to the network requests and errors a user sees is always logged for review. I also like that we can search LogRocket entries by URL visited. That comes in handy for users that show up as anonymous. What do you dislike about LogRocket? skipping backward and forwards could be a little better, but it's still not bad by any stretch. 30 day limit of retention is sometimes a bit annoying, but I think I can upgrade if that becomes more important to ...

"Great Product & Continued Stable Experience"

What do you like best about LogRocket? I like how I am able to easily troubleshoot customer issues and share links with our eng team. It is necessary to recreate the issue in order to remedy. As I increase in expereince, I am reminded as to how difficult of a product LogRocket has built, and it checks all of our boxes. This review’s been updated What do you dislike about LogRocket? I am only able to see what the customer clicks on. Recommendations to others considering LogRocket: Use it ...

"Great alternative to FullStory"

What do you like best about LogRocket? The session record and playback features are extremely useful when troubleshooting errors on the client. What do you dislike about LogRocket? Session playback does not work particularly well when done from a mobile browser. The page isn't mobile-friendly and refreshes randomly. What problems is LogRocket solving and how is that benefiting you? We wanted the ability to record and play back user sessions for troubleshooting purposes. We don't use it for ...

"Logrocket removes the guesswork on what happened when a client reports a bug."

What do you like best about LogRocket? The screen recording with logs and HTTP requests gives us the full context to debug issues. Replaying the sessions has resolved countless bugs in record time. Most competitors only allow for backend monitoring. This allows us to get more context on de backend logging tools we use. What do you dislike about LogRocket? The only bad thing I can say is that in some rare cases (for example with a few nested iframes). The styling in the replay functionality ...

"Super cool platform!"

What do you like best about LogRocket? I love the recording and fast-forward abilities, allows for seamless review. What do you dislike about LogRocket? I dislike the ambiguity of some filters and the lack of an introductory tutorial for a user to check out at their own pace. What problems is LogRocket solving and how is that benefiting you? Solving user journeys and recognizing what content draws customers' attention on our site.

"Great tool for SAAS"

What do you like best about LogRocket? I love the fact that you can see api error and body directly from the video session of a user. It helps debug issues quicker. What do you dislike about LogRocket? I can't think of anything wrong, i love the tool. maybe you can do more bug reporting like bugsnag. What problems is LogRocket solving and how is that benefiting you? I try to troubleshoot customer issues and resolve any tech issues on the front end.

"Perfect Tool For UX/UI Issues"

What do you like best about LogRocket? LogRocket is the tool I've been wanting for a while now. It makes it so easy to identify and resolve user issues, both in the moment and post-fact What do you dislike about LogRocket? Can be hard to sometimes find the exact person you're looking for when resolving a live customer service issue What problems is LogRocket solving and how is that benefiting you? We're solving two main problems right now. 1) What is going wrong when a user contacts us over ...

"Excellent insights into end-user issues"

What do you like best about LogRocket? Filtering the sessions by a lot of filters (email, url path, browser, ...). Be able to see common "issues", that needs investigation. Ability to proactively respond to user issues. What do you dislike about LogRocket? Some session replays take som time to load. As a software developer I would like to see ALL request/response headers for XHR calls. What problems is LogRocket solving and how is that benefiting you? Understand which problems users ...

"Burned 25k sessions pretty fast"

What do you like best about LogRocket? The app is slick, easy to use and navigate, love the issues section. What do you dislike about LogRocket? Waiting for a tech support question to be replied to for quite some time now. What problems is LogRocket solving and how is that benefiting you? More visibility on what kind of issues our clients are experiencing.

"Best Customer Support Tool"

What do you like best about LogRocket? How powerful LogRocket is in helping us identify customers' issues or hiccups using our platforms. What do you dislike about LogRocket? Even though I know is due to privacy reasons, it would be beneficial if we are able to choose the areas we want to get blurred. What problems is LogRocket solving and how is that benefiting you? Trouble navigating the website error messages