LogRocket Reviews in January 2025: User Ratings, Pros & Cons

"LogRocket is awesome and often times a lifesaver"

What do you like best about LogRocket? Our most valuable feature is the ability to play back the recorded end-user experience. Oftentimes customers can't precisely explain what they are seeing and experiencing in enough detail to identify and fix issues or improve the experience. The recording and playback feature lets us virtually look over our customer's shoulders and actually see what they are seeing and experiencing in a way that would otherwise be impossible. LogRocket has been a ...

"Using Logrocket for better understanding the user beaviour and also for error tracing"

What do you like best about LogRocket? Right now, our team is only using the session replay and the performance dashboards of Logrocket. Both modules are serving their purpose perfectly and being a fantastic tool for our puproses. What do you dislike about LogRocket? No downside so far. We only got started with Logrocket about 2 months ago and at the current phase of our implementation project Logrocket offers everything what is currently needed for our team. What problems is LogRocket ...

"Great Experience"

What do you like best about LogRocket? LogRocket has been super helpful in solving many of our tickets. It allows us to see what the users were doing at the time an issue occurred in the system. It has greatly increased our ticket closure rate. What do you dislike about LogRocket? There are certain cases with LogRocket where it's not clear what the user is doing. However, I don't know if that's a problem with the application it's integrated with or LogRocket itself. What problems is ...

"Getting Better Product via Session Replays + Analytics"

What do you like best about LogRocket? - We have customer tickets filed with LogRocket session replay link attached. CS, Product, and Developers jump into session replays to understand the issues by checking network logs, metrics on CPU, memory, query latency, etc. - Very easy to build dashboards and funnel analytics using DOM elements, clicked buttons, visited URLs. What do you dislike about LogRocket? - Data retention packages are costly, somewhat pushing us to build our own pipelines. - ...

"Easy and affordable for frontend QZ"

What do you like best about LogRocket? The ability to quickly see any problems before Engineers (in the case of fast paced start-p). Also great price. What do you dislike about LogRocket? FullStory does have more features, but not worth it at price. What problems is LogRocket solving and how is that benefiting you? - Bugs and understanding which features users are interested in.

"it's amazing experience for debugging bugs and enhance user experience"

What do you like best about LogRocket? It's amazing to experience debugging bugs and enhancing user experience the recorded sessions is very helpful to debug both client and server-side What do you dislike about LogRocket? It takes some time that the session appear on the dashboard. What problems is LogRocket solving and how is that benefiting you? the gab between user bugs clarification and the developer team

"Excellent customer support tool"

What do you like best about LogRocket? Logrocket helps the customer support team by removing doubt about what happened on the end user side. The customer support team can clearly see if the errors encountered are user errors or actual bugs by reviewing the steps the user took and seeing the console live. Even someone with little to no technical background can identify if we simply need to educate the user or escalate the request. If it's a bug, Logrocket does magic in that you can link the ...

"Very helpful analytical and reviewing tool, easy to use and simple to navigate."

What do you like best about LogRocket? I use LogRocket every day for my work to review taxpayers sessions to see where and when they have issues using our software product. Really easy to catch when the issue happened and I like the tools available to navigate it easier like different video playback speeds. What do you dislike about LogRocket? The only downside would maybe just be the time shown on the bottom of sessions. I like that it shows total time user was actually doing something in ...

"Excellent tool to support our customers!"

What do you like best about LogRocket? LogRocket makes it so easy to pinpoint customer trouble spots within our software. I use it on the support team to determine what someone is experiencing. This allows me to pinpoint issues/bugs/or teachable moments quickly! What do you dislike about LogRocket? Many times, it seems LogRocket doesn't grab all sessions within a given search. There have also been times when the site doesn't load, which can be frustrating. What problems is LogRocket solving ...

"A great resource for debugging"

What do you like best about LogRocket? My favorite part of LogRocket is how it provides clear insights into user behavior and contextualizes how to reproduce errors and the direct, user facing impact. What do you dislike about LogRocket? To be honest, I don't have many complaints. I think it's a really invaluable tool for our whole team from product to engineers What problems is LogRocket solving and how is that benefiting you? LogRocket allows us to contextualize and resolve errors users ...