LogRocket Reviews in January 2025: User Ratings, Pros & Cons

"Great tool for Customer Support"

What do you like best about LogRocket? LogRocket makes it easy to meet users where they are in your platform. We use it for Customer Support and in just a matter of clicks, I can gather context about issues that are reported or questions that our customers' have. What do you dislike about LogRocket? Sometimes I the session recordings do not grab all of the elements on the screen, only the URL and navigation bar. What problems is LogRocket solving and how is that benefiting you? Bug Tracking ...

"Useful tool for debugging user sessions"

What do you like best about LogRocket? Very helpful in debugging user errors seeing how to reproduce errors, specifically the network requests with full details are very helpful. What do you dislike about LogRocket? The timing of console errors or networks arent always clear. What problems is LogRocket solving and how is that benefiting you? Monitoring user sessions to better understand how users are using our product

"Really recommend LogRocket for the startup company"

What do you like best about LogRocket? Using when releasing new features or starting a new business to know about customer behaviors What do you dislike about LogRocket? Sometimes when I using the package from 3rd party in our applications, logrocket can not record them What problems is LogRocket solving and how is that benefiting you? 1. Easy to check what happened with our users when they reported bugs. 2. Know about the number of bugs that happened all time

"Great Service"

What do you like best about LogRocket? We used log rocket to help when users have issues/errors signing up for our services. The session replay is the most useful thing we have at our disposal as it allows us to see the errors and steps users are seeing. What do you dislike about LogRocket? Personally, when using Logrocket I have yet to find a downside. It works perfectly as we need it to. It does not slow down the site it watches or cause issues with the system. What problems is LogRocket ...

"Using logrocket has been immensely useful for debugging live sites"

What do you like best about LogRocket? - How useful it is in helping to find errors - I can have logrocket specific logs, without worrying about env variables - Can see the css/html while a user is browsing. What do you dislike about LogRocket? - Sometimes the CSS is broken on the preview video and it makes it very hard to debug something or follow a users actions - I think logrocket also affects performance of my site negatively What problems is LogRocket solving and how is that benefiting ...

"Good insights, helpful support"

What do you like best about LogRocket? LogRocket helps us sort through the firehose of data that comes with session recording and front end performance monitoring. The platform surfaces important issues and their customizable dashboards help us monitor what matters to us. Additionally, everyone I've interacted with on the LogRocket team has gone above and beyond to help us troubleshoot issues and optimize our implementation. What do you dislike about LogRocket? We've found some limitations ...

"Best tool to replay & catch error for UI Client's Logs"

What do you like best about LogRocket? As a front-end engineer, this tool was great to meet our expectations. Quickly check UI Client logs with a specific identifier. Unlike the competitors, log rocket has all functionality they didn't have, like network, performance logs What do you dislike about LogRocket? All perfect; maybe only one will need to improve to search specify by hours. Right now, we only click the date and time, and then we add an increment to the minutes What problems is ...

"The experience is amazing, I wish LockRocket URLs never expired"

What do you like best about LogRocket? Gives me a complete overview, I can pin point exact part where things went wrong What do you dislike about LogRocket? The link expires very soon. I wish it never expired. What problems is LogRocket solving and how is that benefiting you? Customer issues, Code bugs, even testing problems can be solved

"Logrocket is great for customer service and troubleshooting"

What do you like best about LogRocket? the ability to see logs after a client has used out platform has really improved our ability to communicate with our developers What do you dislike about LogRocket? There are certain plugins on our platform that are blocked but we would love to see them in the logs or have the ability to unblock them What problems is LogRocket solving and how is that benefiting you? it allows us to send the logs from our customer service team directly to our develpers

"Priceless Product For Debugging/Solving Bugs"

What do you like best about LogRocket? The ability to track down bugs by literal session replay. A priceless tool that cuts problem solving time down drastically. What do you dislike about LogRocket? There isn't really much to dislike. This tool has been a game changer for me and the company I work for What problems is LogRocket solving and how is that benefiting you? LogRocket helps eliminate the time spent guessing whether or not there is actually a bug or the user misinterprets functionality.