LogRocket Reviews in January 2025: User Ratings, Pros & Cons

"Great Tool for Troubleshooting"

What do you like best about LogRocket? LogRocket is super helpful when troubleshooting issues on the website. Whenever we hear of customers having issues, we don't need to get as much information out of them as long as we have some basic details on when they visited the website. We then do all the research in understanding what happened to the user and are able to create bug tickets from this. We have solved multiple bugs using this approach and even enhanced our website based on all the ...

"Incredible Insights"

What do you like best about LogRocket? LogRocket allows us to better understand how customers are using our product and where they are getting stuck. These insights motivate a number of decisions that we make as a business. What do you dislike about LogRocket? No issues with LogRocket. If I am being picky, I'd like to see native slack alerts associated with specific "saved segments" within the platform. What problems is LogRocket solving and how is that benefiting you? When users access our ...

"Invaluable tool for getting the customers side of things"

What do you like best about LogRocket? Backtracking and/or finding errors or misuses of our system. Going through it from the customers view also makes it easier for us to see if we should make changes to our UI. (Also the posibility for DOM view rocks!) What do you dislike about LogRocket? I haven't come across something that I dislike after familiarizing myself with the system. Hope I get more time to spent on trying to make some dashboards. I guess I could make it easier for myself with ...

"The best monitoring tool in the market"

What do you like best about LogRocket? LogRocket has an easy and intuitive UI where you can easily find sessions by users and monitor network performance, as well as the user flow. What do you dislike about LogRocket? Nothing comes to mind, but UX could be improved in the Sessions section. What problems is LogRocket solving and how is that benefiting you? We can track the performance of our app when users report issues, and monitor their session for error logs and debugging.

"A Game-Changer for Understanding User Behavior"

What do you like best about LogRocket? What I like best about LogRocket is its powerful user behavior tracking and session replay capabilities. The ability to visualize exactly how users interact with our web application is incredibly insightful. The detailed error logging and performance monitoring features have been immensely helpful in identifying and resolving issues swiftly. LogRocket's ease of integration and user-friendly interface are definite upsides, making it a valuable tool for ...

"Essential tool"

What do you like best about LogRocket? I can't imagine a world where I can't rewatch user sessions and see how users are using our software What do you dislike about LogRocket? UI looks little outdated and UX could be improved. I don't how higher pricing tier features would help my business. What problems is LogRocket solving and how is that benefiting you? I can find out quickly what really happend in our app when user reports issue to us.

"Important component of our technical support"

What do you like best about LogRocket? It gives us a better understanding of the issue by seeing exactly when the error happened and what events went on in the backend. What do you dislike about LogRocket? It would be helpful if it displayed the exact timestamp of wherever the cursor is in the timeline. What problems is LogRocket solving and how is that benefiting you? Identifying user pain points and speeding up bug resolution.

"Excellent Tool"

What do you like best about LogRocket? Using LogRocket helps me update support tickets sent by our clients as I am able to verify their problems and also view what issue they may be having without contacting them directly. This really saves time to resolve logged tickets wih our Support Desk. What do you dislike about LogRocket? Its not a dislike but I believe there are a lot more functionalities which we are not using and I have not been trained on having maximum usage from the tool. I ...

"Awesome tool to help in identifying and fixing bugs"

What do you like best about LogRocket? You can skip inactivity which saves a lot of time. It greatly helps in identifying issues encountered by users of our app. What do you dislike about LogRocket? Other than not being able to enlarge or maximize the screen, I'd say Logrocket is awesome What problems is LogRocket solving and how is that benefiting you? • Identifying bugs • Verifying customer complaints

"LogRocket is one of the best tools that I have come across."

What do you like best about LogRocket? I am able to see exactly what the user is experiencing while in the session and able to identify if it's a user error. LogRocket has the option to speed up the session and also to filter with dates to locate the exact sequence. What do you dislike about LogRocket? Honestly, there's nothing that I don't like, it's a great product. What problems is LogRocket solving and how is that benefiting you? This helps me analyze if the user has done something ...